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Best Shore Blueprint Outlined by SPi
Company Moves on Dual Paths to Speed Transcription
| Source: SPi
NASHVILLE, TN--(Marketwire - October 8, 2007) - SPi, one of the largest medical transcription
providers in the United States and a leading business process outsourcing
company, highlighted dual paths to faster performance at AHIMA's 79th
Convention and Exhibit in Philadelphia this week.
With its Best Shore model, SPi provides its transcription clients with the
flexibility of choosing where their work will be done -- whether that be in
the U.S., off-shore, or both. Regardless of where its medical language
specialists reside, SPi rigorously trains its employee base to assure the
highest levels of speed and accuracy, and all this while simultaneously
maintaining rigid standards for data security.
Speaking about SPi's Best Shore approach, Dave Woodrow, Managing Director
of SPi's Healthcare division, shared, "Where improvements in turnaround
times are paramount, the Best Shore model offers clients an attractive
answer. This is because in the Best Shore model, work is performed
wherever it makes the most sense for a customer -- one country, two
countries, or more."
To complement its Best Shore labor model, SPi recently purchased the source
code for its transcription platform, ChartNet. "This is a great platform,
and now that we have more control over this important transcription tool,
our software engineers see ways to take it to a much higher level," Woodrow
says. "The enhancements we are working on will make users, especially our
medical language specialists, more productive and will also allow us to
deliver on specific changes requested by our customers in a much more
timely fashion."
SPi has also moved aggressively into speech recognition, adopting a
software platform that automatically turns medical dictation into
accessible, retrievable, and shareable electronic files that its medical
language specialists can then edit. One client is live with the technology
and others are on the way.
"Speech recognition is another facet of our "faster" world. It assists
medical language specialists with their productivity and allows them to add
value to the processed report. This leads to better and faster coding,
which leads to better and faster patient care, and in the end, faster
reimbursement for the hospital or clinic," says Mike McDonald, Chief
Operating Officer for SPi's Healthcare division.
About SPi
SPi is a leading full-service Business Process Outsourcing (BPO) solutions
provider with offices and facilities across North America, Europe, and
Asia. SPi has more than 13,000 employees worldwide delivering a wide range
of call center and knowledge-based outsourcing services to diversified
markets, including healthcare, legal, and publishing. SPi consistently
improves operating efficiency, lowers costs, and helps to strengthen the
competitive position of more than 500 clients.
SPi's Healthcare division provides medical transcription and revenue cycle
management services to more than 400 healthcare systems across 49 states
(all but Alaska) and has been recognized by numerous industry and community
associations for superior business operations and profitable growth. The
Healthcare group employs more than 1,400 employees in the U.S., India and
the Philippines.
SPi is owned by ePLDT, Inc. ePLDT, Inc. is a wholly owned subsidiary of the
Philippine Long Distance Telephone Company (PLDT), the leading
telecommunications provider in the Philippines. PLDT is listed on the
Philippine Stock Exchange (PHP : TEL ), and its American Depository Shares
are listed on the New York Stock Exchange (NYSE : PHI ).
For more information on SPi, visit www.spi-bpo.com.