BOSTON, MA--(Marketwire - June 5, 2007) - In the new benchmark report, "Network
Transformations Managing Transitions for Growth," Aberdeen Group, a
Harte-Hanks Company (
NYSE:
HHS), found that Best-in-Class organizations are
nearly three times more likely to complete network transition in time or
ahead of plan compared to all others. This report is a roadmap for
enterprises seeking to achieve a cost effective and timely network
transition. The findings are drawn from an online survey of more than 275
enterprises conducted in May 2007.
This report examines network transitions, and the benefits derived from
strategies and technology used to manage their transition. It analyzes how
enterprises are dealing with issues such as voice service availability,
application response times, and managing new service requests with carriers
while transitioning to IP-enabled converged network.
"Best-in-Class are more strategic than other companies, typically creating
business cases to win the budget battle. This enables them to deploy
technology that reduces the time to complete their network transition,"
said Joe Basili, Research Director at Aberdeen Group. 65% of respondents
reported that the time to complete network transition in their
organizations was longer than they expected. Only 21% of laggards completed
network transition in time, or ahead of plan compared to 100% of
Best-in-Class organizations.
The report also reveals that Best-in-Class organizations are two times more
likely to have end-to-end view into voice and data inventory and operating
systems on the network compared to Laggards. Three times more Best-in-Class
organizations reported a decrease in the average time to resolve unplanned
network downtime compared to Laggards. The report further finds that
Best-in-Class are two times more likely to have controls for managing
changes to their voice circuits and voice services inventory compared to
Laggards. Two times more Best-in-Class organizations reported a decrease in
the average time to resolve voice service availability (per incident)
compared to Laggards. Their average time to resolve voice service
availability problems is 16 minutes compared to 79.7 minutes for laggards.
This report is made available in part by the underwriting of: Clarus
Systems, Digital Fairway, and Polycom.
To obtain a complimentary copy of the report, visit:
http://www.aberdeen.com/link/sponsor.asp?cid=3983
About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of fact-based research and market
intelligence that delivers demonstrable results. Having benchmarked more
than 30,000 companies in the past two years, Aberdeen is uniquely
positioned to educate users to action: driving market awareness, creating
demand, enabling sales, and delivering meaningful return-on-investment
analysis. As the trusted advisor to the global technology markets,
corporations turn to Aberdeen™ for insights that drive decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in
context for the global direct and targeted marketing company. Aberdeen's
analytical and independent view of the "customer optimization" process of
Harte-Hanks (Information - Opportunity - Insight - Engagement -
Interaction) extends the client value and accentuates the strategic role
Harte-Hanks brings to the market. For additional information, visit
Aberdeen
http://www.aberdeen.com or call (617) 723-7890, or to learn more
about Harte-Hanks, call (800) 456-9748 or go to
http://www.harte-hanks.com.
© 2007 Aberdeen Group, Inc., a Harte-Hanks Company
260 Franklin Street
Boston, Massachusetts 02110-3112
Telephone: (617)723-7890
Fax: (617) 723-7897
www.aberdeen.com
Contact Information: Media Contact:
Joe Basili
Aberdeen Harte-Hanks
(973) 763-6265
Joe.Basili@aberdeen.com