SOURCE: Blazent


June 22, 2010 08:00 ET

Blazent Announces First IT Outsourcing Governance Solution for Enterprises

Analysis of Large Scale IT Outsourcing Operations Shows Data on Average 15% Wrong Resulting in Billions of Dollars Misspent

SAN MATEO, CA--(Marketwire - June 22, 2010) - Blazent, the leader in IT Outsourcing Governance, today introduced Blazent for Enterprise IT. For the first time, this new cloud-based service gives enterprise IT executives the same control and visibility into their complex operations that the world's leading outsourcers have had through Blazent.

Until now, Blazent has been available only to the largest outsourcers in the world, who have deployed it to manage over 1.6 million desktop and servers across the globe, representing over $32 billion of annual outsourcing spend. Blazent's cloud-based solution presents a complete picture of outsourced assets, ensuring accurate billing and operational compliance in even the largest and most complex environments.

"The lack of timely and accurate operational information has been an acute issue for both customers and service providers in their outsourcing relationships," said Matt Shocklee, CEO of GSOS and the Global Ambassador for the International Association of Outsourcing Professionals (IAOP), the global, standard-setting organization and advocate for the outsourcing profession with more than 100,000 members and affiliates worldwide.

"Billions of dollars are potentially misspent each year because outsourcers and their customers cannot agree on machine counts, billing accuracy or the compliance of their complex global environments," Shocklee continued. "A solution such as Blazent's provides unparalleled transparency into IT outsourcing operations to significantly improve the business value obtained from outsourcing relationships."

Blazent conducted an analysis of over 60 client engagements and found that, before implementing Blazent, on average 15% of all outsourcing measurements (including baselines, billing, compliance requirements, and data accuracy) were wrong, translating into billions of dollars wasted annually. With Blazent, this "15% Problem" was solved with accurate baselines established in weeks instead of years, operational compliance goals achieved, and billing discrepancies eliminated. Until today, this information has been controlled by the outsourcer, not the IT organization that has ultimate responsibility for governance.

The new Blazent for Enterprise IT delivers the same visibility and control that outsourcers have relied on for years. Blazent for Enterprise IT leverages the sophisticated data collection and reconciliation algorithms that have been refined at some of the largest IT organizations in the world. To this proven foundation, Blazent has added best practice templates and automation capabilities that focus on the needs of Enterprise IT including:

  • Continuous tracking and auditing of the inventory baseline against the contract
  • Complete reconciliation of monthly bills including a detailed accounting of ARC's/RCC's as well as over-billing and under-billing
  • Establishing operational compliance of corporate standards and policies including security, backups, and monitoring
  • Auditing of underlying data accuracy

"Enterprise IT is looking for confidence that they are getting what they paid for in their outsourcing contracts," said Jim Cyb, vice president of products and marketing at Blazent. "Until now, it has been a constant negotiation with outsourcers to agree on key data, and millions of dollars are often at stake. Blazent allows both parties to quickly agree on a baseline and then monitor compliance to a shared set of controls regardless of ever-changing systems." 

Blazent's governance solutions for the Enterprise enable IT to:

  • Reduce costs while increasing accuracy by automating tedious manual tasks
  • Gain accurate and trusted information that mitigates the need for dispute resolution
  • Alleviate operational and compliance risks by identifying and resolving gaps in operations

Easy to Get Started with Cloud-Based Service
Blazent for Enterprise IT is available immediately with a cloud-based service that provides fast time-to-value. Enterprise customers simply upload existing data to Blazent, automatically apply built-in expertise and best practices, and then gain full visibility through a cloud-based portal. Even large enterprises can expect to see results in the first month.

About Blazent
Blazent's IT Outsourcing Governance solutions manage some of the world's largest outsourcing contracts, delivering control over performance and costs. Over 1.6 million outsourced desktops and servers are tracked by Blazent at companies spending a total of $32 billion a year on IT outsourcing. By utilizing disparate sources of data that already exist and applying built-in best practices and process automation, Blazent's cloud-based solution presents a complete picture of outsourced assets. With Blazent, enterprises and service providers can save billions of dollars currently misspent due to a lack of visibility. For more information, please visit

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