SOURCE: Mariposa Leadership, Inc.

November 05, 2007 13:33 ET

Bring Out the Best in Others and Avoid Fanning the Flames

SAN FRANCISCO, CA--(Marketwire - November 5, 2007) - Today's fast and furious work pace often comes with challenging side effects. Increased stress levels, overwhelm, and constant multi-tasking often brings out the worst in people. Managing the wide variety of situations and personalities that exist can be a very daunting task.

Every workplace has its whiners, know-it-alls, liars, and people that drive everyone crazy! As a leader, it's up to you to properly assess and navigate everyday conflict without fanning the flames. More importantly, what can you do to help coach others to do the same?

Sue Bethanis, Founder/CEO of Mariposa Leadership, Inc., states that "Leadership is about being able to bring out the best in people, no matter what the situation. Truly effective leaders can quickly and accurately get to the root of an issue." She offers three suggestions to help you bring out the best in your employees.

-- Be Proactive - It's easy to overlook petty squabbles and irritants in favor of maintaining short term peace. But these may be smoke signals flagging a deeper, more complex issue.

-- Read between the Lines - Much of leadership is about asking the right questions. Listen to what's being said, but pay special attention to what's left unspoken. Often the real issue at hand is hiding just beneath the surface.

-- Don't Fuel the Fire - If you find your own temper flaring, step back, take a deep breath, and give yourself a chance to respond from a position of clarity. It's better to put the situation on "temporary hold" than to jump in when you're fired up.

Leadership today is all about bringing out the best in people -- even when faced with the worst. Conflict, challenging personalities, and tough situations in the workplace are inevitable. How you choose to handle these issues will ultimately define your businesses survival or demise.

Susan J. Bethanis, Ed.D. is the Founder/CEO of Mariposa Leadership, Inc., author of "Leadership Chronicles of a Corporate Sage," and host of the popular leadership forum Wise Talk.

Mariposa Leadership, Inc. offers premier leader ship coaching services to high-tech, biotech, and financial industries.

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