SOURCE: CommuniGate Systems

October 30, 2007 08:00 ET

British Airways Taps CommuniGate Systems to Unify Communications

Airline Selects CommuniGate Pro to Link Frontline Workforce With Web Delivered Messaging Solution

MILL VALLEY, CA--(Marketwire - October 30, 2007) - CommuniGate Systems, the leader in carrier-class Rich Media Internet Communications solutions, announced that British Airways has chosen CommuniGate Pro to drive communications for the company's diverse and worldwide mobile employee base. CommuniGate Systems' scalable communications platform has connected the airline's 30,000 frontline employees via e-mail, giving their mobile workforce convenient access to internal messages and time-critical updates -- whether they are away from base, on the ramp or at the headquarters.

British Airways relies on a highly mobile staff -- with employees working in the cabin, on the tarmac, and in baggage and maintenance areas, rather than behind a desk. In the past, these frontline workers did not have access to company e-mail and the company had to use alternative channels to reach its employees on a timely and consistent basis. As part of its Employee Self Service (ESS) initiative, the airline rolled out CommuniGate Pro to frontline employees, equipping all British Airways employees with a unified e-mail account.

"ESS is one of my favorite programs because it has delivered an enormous business transformational bang for a very small investment buck. It works because it contains vital services, is easily accessible and above all, is easy to use. So, guess what, people use it," said British Airways CIO Paul Coby. "The thing I am most proud of is that ESS is not just an Intranet for office workers -- lots of companies have those. ESS is the Intranet for everyone, from baggage loaders, customer service agents at the airports, cabin crew down-route, pilots, IT people, Engineers, to BA staff overseas -- and it has been from the start."

CommuniGate Pro unlocks e-mail from the desktop, enabling airline employees to access their company e-mail from any web browser, wherever they may be. And with customizable skins, CommuniGate Pro ensures the British Airways brand remains consistent across the entire ESS toolset.

Deployment at British Airways followed a series of successful field trials with representative groups of the airline's customer service, in-flight service, flight operations, and engineering units. The airline's improved communication channel proved particularly valuable during last year's security changes at London's Heathrow airport. With CommuniGate Pro, British Airways was able to keep all staff members up to date on the latest news and policy changes by sending e-mails every two hours to staff who would have been hard to reach in the past.

"The use of e-mail and messaging across our business is driving substantial benefits for our business," said Allen Huish, Manager of Employee Self Service at British Airways. "We are now able to disseminate corporate and department news faster than ever to a wider range of employees. With its ease of customization and administration, along with its unparalleled application resilience and scalability, CommuniGate Pro gives us the right tool to support our globally-based, mobile workforce."

"While Microsoft Outlook and other e-mail technologies have long been the ubiquitous desktop solution for many enterprises, the shift is now to Web 2.0 delivery of unified communications. It's simple; we are becoming a mobile workforce, with many devices, and a need for access in ways the old model cannot deliver," said Jon R. Doyle, Vice President of Business Development for CommuniGate Systems. "CommuniGate Pro un-locks the world of Unified Communications from fixed locations. Our partnership with British Airways proves once again that companies are looking for better ways to improve communications and business processes."

Completely standards-based, CommuniGate Pro provides an extensible Unified Communications platform that can support implementations of any size -- from 5 to 50 million users. Customers can take advantage of the platform's flexible architecture options and deploy their preferred hardware and operating systems. The British Airways deployment leverages CommuniGate Pro's unique Dynamic Cluster architecture. With no single point of failure, this advanced clustering technology provides 99.999% uptime and gives the airline the ability to easily add nodes for capacity, or perform change management without operational impact.

The CommuniGate Pro Enterprise Suite, including Pronto!, a sleek, unified communications dashboard based on Adobe Flash® and Adobe Flex™ 2 technology, is available today at, free for the first five users, making it a smart choice for small businesses or the home office network. For installations over five users, the CommuniGate Pro Enterprise Suite is priced starting at US$849 for 25 users. ISPs, Broadband and Mobile operators, can contact for pricing information.

About CommuniGate Systems

Founded in 1991 and based in Mill Valley, California, CommuniGate Systems develops carrier-class Internet Communications software for broadband & mobile service providers, enterprises, and OEM partners worldwide. Over 130 million subscribers including 47 million voice customers rely upon CommuniGate Systems products for their voice and data communication today. CommuniGate Systems is the most trusted & financially stable vendor which maintains the highest customer satisfaction levels in the Rich Media Communications industry. CommuniGate Systems provides flexibility, performance, scalability, with the benchmark proven architecture that remains un-challenged in the industry. Our open development environment with simple APIs delivers extensible flexibility with a unique clustering technology for 99.999% uptime for the most demanding application environments. CommuniGate Systems has over 175 members in its partner network worldwide.

Download CommuniGate Pro today and join the initiative to drive interoperability of Unified Communications and convert nearly 2 billion e-mail accounts to a single identity for all forms of Internet Communications. For more information, go to

Contact Information

  • For more information:

    CommuniGate US PR:
    Brian Blank
    FutureWorks PR
    (408) 428-0895 Ext 114
    Email Contact

    Andrea Kimpflinger
    CommuniGate Systems
    (415) 383-7164 Ext 219
    Email Contact

    CommuniGate UK PR:
    Richard Botley
    +44 (0)1932 578800
    Email Contact