SOURCE: CTI Group (Holdings) Inc.

September 28, 2007 10:54 ET

CTI Group Partners With Sylantro Systems to Provide VoIP Call Traffic Analysis and ACD Reporting

CTI to Join Sylantro Global Summit as Silver Sponsor

INDIANAPOLIS, IN and CAMPBELL, CA--(Marketwire - September 28, 2007) - CTI Group (OTCBB: CTIG), a cutting edge VoIP applications provider, and Sylantro Systems, the leading provider of multiplay application feature servers, announced today that Sylantro is offering advanced traffic analysis reporting tools for the company's Synergy platform including historical and real time traffic reporting for use in businesses and call centers.

Sylantro Systems, Inc. is the leading provider of software to service providers that deliver hosted VoIP applications. Sylantro's carrier-grade software platform, Synergy, enables service providers to deliver telephony solutions from IP Trunking to hosted PBX services and hosted consumer applications. The hosted applications simplify telephony by eliminating the need for hardware, capital investment, and maintenance. Sylantro's Synergy allows service providers and end users to customize the hosted communications packages that best fit their needs.

The new ACD capability includes call traffic analysis and ACD reporting to provide comprehensive reports that can be scheduled for regular delivery and are easily retrievable on demand from an on-line interface. These reports can be used to monitor employee performance and telephony costs through call volume analysis and response time.

"Advanced real time call traffic analysis and historical ACD reporting combined with our Synergy ACD capability provides call centers with the fastest, most comprehensive reporting available today. We are excited to add this application to our platform and believe that this will improve call center customer service overall," said John Trobough, SVP of Solutions at Sylantro Systems, Inc.

"Sylantro's Synergy multiplay application feature server provides a great platform for our call traffic analysis and ACD reporting and we are pleased to work with them to provide a broader range of features to call centers and to enable them to provide a high level of service, and the ability to measure the quality of those services," said Sid Rao, Chief Technology Officer, CTI Group.

According to the 2007 Call Center Quality Monitoring Study IV, "Few processes in the call center are as critical as quality monitoring." Call centers monitor quality to ensure that customers are being helped efficiently and thoroughly. Call traffic analysis and ACD reporting can be used for more, though. Telephony equipment usage and telecom cost control can also be monitored with call traffic analysis and ACD reporting. These reports simplify telecom and customer service management.

For more information about CTI Group's additional products, visit or call 1-317-262-2223.

About CTI Group

CTI Group (Holdings) Inc. is an international provider of electronic invoice management, VoIP and telephony applications. CTI Group's product suites offer a full array of solutions for call recording, call traffic analysis, and bill analysis. CTI Group's products are used by some of the top service providers and major corporations in North America and Europe. Headquartered in Indianapolis, CTI Group maintains an overseas office in London and another in Blackburn. For more information, please visit CTI Group's website at

Safe Harbor Statement

This release may contain "forward-looking" statements. Examples of forward-looking statements include, but are not limited to: (a) projections of revenue, capital expenditures, growth, prospects, dividends, capital structure and other financial matters; (b) statements of plans and objectives of CTI Group or its management or Board of Directors; (c) statements of future economic performance; (d) statements of assumptions underlying other statements and statements about CTI Group and its business relating to the future; and (e) any statements using the words "could," "should," "anticipate," "expect," "may," "project," "intend," "will" or similar expressions. CTI Group's ability to predict projected results or the effect of events on CTI Group's operating results is inherently uncertain. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those discussed in this document. In addition to information provided elsewhere in this document, shareholders should consider the following: the risk that CTI Group will not be able to attract and retain customers to purchase its products, the risk that CTI Group will not be able to commercialize and market products; the risk of results in research and development; the risk of technological advances by third parties; the risk of competition; the history of operating losses; the dependence upon key personnel and general economic and business conditions. Readers are referred to documents filed by CTI Group with the U.S. Securities and Exchange Commission, including the Form 10-KSB for its most recent fiscal year ended December 31, 2006.

About Sylantro Systems Corp.

Sylantro Systems offers the leading multiplay application feature server enabling rich hosted IP communication services across fixed, mobile, and cable networks. Sylantro's Synergy platform and Synapps Web Services provide a carrier-grade, feature-rich, web services-enabled common capability for creating new converged experiences for business and consumers. Sylantro customers include AT&T, China Netcom, KT, Nuvox, QWEST, StarHub, Swisscom and others. Sylantro is headquartered in Campbell, CA. For more information on Sylantro please visit and for more information on the Sylantro Global Summit, please go to

Copyright © 2007 all rights reserved. Sylantro is a registered trademark of Sylantro Systems Corporation. Multiplay application feature server is a salesmark of Sylantro Systems Corporation. All other products and brands mentioned are trademarks and/or service marks of their respective owners.

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