SOURCE: Cadec Global

Cadec Global

January 20, 2010 09:01 ET

Cadec Global Partners With Velociti to Offer New Nationwide Field Service and Support Program to Its Customers

Partnership Increases Number of Cadec-Trained Field Support and Installation Technicians, Gives Customers Option of Drive-Through Service at Depots Throughout North America

MANCHESTER, NH--(Marketwire - January 20, 2010) - Cadec Global, a leading provider of advanced fleet management solutions, announced today that it has partnered with Velociti Inc. to offer a new, nationwide field service and support program to its customers. Called Cadec Express Service, the new program provides a comprehensive nationwide installation, field service, support and repair solution for Cadec's North American trucking fleet customer base.

Velociti specializes in mobile device installation and service for trucking fleets. Long considered leaders in transportation technology, Velociti has been working with Cadec for the past five years, supplementing Cadec's own staff in the field. The company employs hundreds of technicians and operates a network of more than 50 drive-through service centers across North America.

According to Doug Frank, Cadec's Vice President of Professional Services, Cadec customers will enjoy faster, more convenient service with Cadec Express Service. "We are training hundreds of Velociti technicians on the installation and service of Cadec technology -- the size of our field service operations essentially grew exponentially as a result of this expanded partnership. We think this adds a lot of value to our overall fleet management offering, providing our customers with faster turnaround time on new installations and repairs, and improving their return on investment."

Cadec customers will still have the option of shipping on-board computers (OBCs) in need of repair to Cadec, though Frank believes Velociti's drive-through option will ultimately prove more popular. "With drive-through service, drivers who experience a problem with their OBC while on the road can have it addressed immediately, without having to return to the yard," said Frank. "It gives our customers tremendous flexibility and support, and helps keep their trucks productive and on the road."

"We are very pleased to be expanding our programs and services with Cadec," said Jim West, Vice President of Sales at Velociti Inc. "Our 20+ years of experience in on-board computing systems and unmatched field office and technician coverage provides a level of service that Cadec customers have come to expect. We look forward to working with Cadec to extend that legacy."

Cadec Express Service covers all customer needs related to Cadec's OBCs from a hardware support perspective including warranty support, diagnostics, installations, removals, repairs and replacements. It is available to all Cadec customers regardless of the size or distribution of their fleets. All service requests will continue to be coordinated and scheduled via Cadec's Support Center or via Cadec's customer portal at MyCadec.com. Tailored solutions and service offerings can be provided. "This is another example of the quality Professional Service offerings Cadec continues to introduce to our customer base that are focused on improving our customers' experience and return on their investment," added Frank.

About Velociti Inc.

Kansas City-based Velociti Inc. was founded in 1989 as a division of Central States Thermo King. The company was created to provide mobile installation and service technicians that perform all aspects of technology deployments for the transportation, retail and warehousing market sectors. Velociti clients include many Fortune 500 companies from a wide variety of market segments, including transportation, technology, retail, food service, distribution and manufacturing. Velociti has achieved double-digit sales growth every year since 1995 and now offers service in the U.S., Canada, Mexico, Puerto Rico and Western Europe. For more information visit www.velociti.com or call 913-233-7227.

About Cadec

Cadec Global enables mobile asset optimization, process automation and operations visibility through its advanced fleet management solutions. With over 30 years of innovation and experience in the trucking industry, Cadec enables transportation and distribution managers, fleet and logistics experts and business executives to reduce costs, enhance customer service, enforce compliance and safety regulations, and improve driver productivity. Cadec's marquis customer list includes market-leading private and for-hire fleets across multiple industries throughout North America.

Cadec, Mobius TTS and PowerVue are trademarks or registered trademarks of Cadec Global in the United States and other countries. All other trademarks contained herein are the property of their respective owners.

Contact Information

  • For information, contact:
    Michelle G. Faulkner
    Big Swing Communications
    Email Contact
    1-617-510-6998