SOURCE: Transera Communications, Inc.

Transera

August 18, 2010 11:00 ET

Call Center "Home Runs" Contest Prompts Executives to Share Their Knowledge -- Winner Receives an iPad

SUNNYVALE, CA--(Marketwire - August 18, 2010) - Managing a call center, especially one distributed across multiple sites and locations, is a complex task. But across the country, call center managers have discovered strategies and techniques that have simplified operations and had a significant impact on their business. Unfortunately those successes remain hidden with few forums available to air and share them. Transera, a leading virtual call center solution provider, aims to unlock those techniques with a contest "Call Center Home Runs" designed to help call center professionals share their experiences and learn from the successes of others. Every contestant who submits the details of their call center home run and meets eligibility requirements will be entered into a drawing for a 16GB 3G Apple iPad. A compilation of the "best of the best" contest submissions will be posted, anonymously, on the blog "The Business of Call Centers" (http://blog.transerainc.com) when the contest ends. Transera is running the contest to provide readers of their blog, The Business of Call Centers, proven approaches to improving call center performance. 

Key Points:

  • The Call Center Home Runs contest is open to anyone who works for a call center in North America that has achieved significant performance improvement in the last 24 months. No purchase is required to participate. Details about eligibility and contest requirements can be found at http://bit.ly/Call-Center-Home-Runs-Details

  • Submissions for the contest can be made at http://bit.ly/Call-Center-Home-Runs-Enter 

  • The contest will be open until midnight PDT on September 1, 2010. The winner of the Apple iPad will be selected on September 7th

About Transera

Transera's virtual call center management software intelligently connects global callers and agents, rapidly delivering both top and bottom line results. Our cloud-based solution helps high-volume multi-source call centers manage constantly shifting demands for agent resources, control multiple outsourcers and locations more effectively, and eliminate exorbitant capital expenditure outlays. Addressing these and other call center management issues translates into tangible business results. In fact our customers have already shown they can use Transera to increase revenue by 10% and lower total cost of ownership by 40%. Transera is a privately-held company based in Sunnyvale, California. http://www.transerainc.com.

About The Business of Call Centers Blog

The Business of Call Centers blog is written for call center executives interested in improving the performance and reducing the cost of the call center. It is intended to provide practical insights to help companies leverage the call center for competitive advantage, and it will encompass both contemporary trends for optimizing call center operations and improving performance. Transera executives will author the blog with occasional participation by guest bloggers selected for their expertise and vision in call center operations. http://blog.transerainc.com.

Contact Information

  • Contact:
    Christina Ellwood
    Transera Communications
    Email Contact