SOURCE: CallCopy, Inc.

CallCopy call recording solutions

January 26, 2010 11:25 ET

CallCopy Receives ShoreTel Partner Proven Certification, Adds New Business Partners

CallCopy Recognized for Dedication to the ShoreTel Partner Community, Exceptional Interoperability With ShoreTel Platform

COLUMBUS, OH--(Marketwire - January 26, 2010) - CallCopy, a leading provider of call recording and contact center solutions, today announced that it has achieved ShoreTel Partner Proven status from ShoreTel, a leading provider of IP unified communications solutions. ShoreTel's Partner Proven status is a higher level of the ShoreTel Technology Partner Program, reserved for partners who have excelled in working with ShoreTel's reseller partner community. CallCopy was originally accepted into the Technology Partner Program in 2008 as a Certified member.

In order to receive ShoreTel Partner Proven status, members must have demonstrated and documented interoperability between the company's solution and ShoreTel technology and demonstrated successes with ShoreTel's channel partner community. CallCopy's suite of call recording, quality management, screen capture, speech analytics and performance management solutions has been certified on ShoreTel's Pure IP Unified Communications system.

"Delivering an innovative solution that can contribute to the success of our partners is one of our top priorities; ensuring that those solutions are compatible with ShoreTel's communications platform is another. Receiving this recognition from ShoreTel reflects those commitments," said CallCopy Director of Channel Operations Ed Porter. "CallCopy delivers value to our business partners by providing flexible solutions that deliver enterprise-level functionality to a wide range of customers, regardless of their size."

CallCopy also announced that it has added two new ShoreTel partners to its growing business partner community. Solar Communications, based in Chippenham, United Kingdom, and Rocky Mountain Voice and Data, with headquarters in Bountiful, UT, have signed business partner agreements to resell CallCopy's contact center solutions. "We were looking for a stable and flexible call recording solution that seamlessly integrates with ShoreTel, and CallCopy was the perfect fit," said Solar Communications Operations Director Richard Pool. "The CallCopy team has been responsive, knowledgeable and accessible -- both pre and post sales. They continually deliver an exceptional technology solution to our customers."

"Partnering with CallCopy allows us to offer an adaptable, scalable and feature-rich solution set that far exceeds the expectations of our customers," said Rocky Mountain Voice and Data Chief Technology Officer Gene Godfrey. "The ability to utilize different recording methods based on the configuration of our customer's ShoreTel platform is a great benefit. Offering a CallCopy and ShoreTel solution was a win-win decision for us."

For more information about CallCopy's ShoreTel integrations, please visit

About CallCopy

Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative call recording and contact center solutions. The highly scalable, award winning cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, performance management, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize operational performance, reduce liability, achieve regulatory compliance and increase customer satisfaction.

For more information, visit

Contact Information