CallCopy, Inc.

January 10, 2007 09:30 ET

CallCopy Selected for Membership in Avaya DeveloperConnection Program

Network of Companies Creates Innovative, IP-Enabled Intelligent Communications Applications That Extend the Value of Multivendor Networks

COLUMBUS, OH--(CCNMatthews - January 10, 2007) - CallCopy, Inc., a provider of contact center quality management and call recording solutions, today announced it has been selected by Avaya Inc. (NYSE: AV), a leading global provider of business communications applications, systems and services, for membership in the Avaya DeveloperConnection program.

CallCopy Inc. is the developer of the CallCopy QM / Recording software, an application suite that enables contact centers to improve operating efficiencies and increase revenue performance through improved quality management, coaching and training practices. CallCopy software is flexible and scalable to the needs of an enterprise, with a single-server solution that can record 100% of the calls for one department while another department uses random monitoring. The CallCopy solution is designed to support communication networks and contact centers based on Avaya Communications Manager, an industry-leading application that enables both digital and Internet protocol (IP) communications. As a result, companies can increase the value of their Avaya telephony and contact center systems by adding a robust call recording and full quality management suite.

The Avaya DeveloperConnection program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies -- including IP telephony, contact centers and mobility applications -- helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

"Membership in Avaya's developer community will help us continue to grow our business by serving customers more efficiently and effectively," said Ray Bohac, CEO of CallCopy Inc. "CallCopy is focused on bringing higher levels of quality to businesses, so they in turn can bring higher levels of quality to their customers. Building on Avaya resources and working more closely with the company to deliver compliance-tested solutions to the market, we will be able to ensure our solutions continue to meet this quality standard. Our relationship with Avaya will help to reduce network complexity, improve security and reliability, and speed time to deployment so businesses can accelerate the many benefits to their bottom line."

The Avaya DeveloperConnection program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created hundreds of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

Through the DeveloperConnection program, Avaya provides a number of tools and capabilities to member companies. One example is Application Enablement Services (AES) -- a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.

"With the involvement of companies like CallCopy, our Avaya developer community has become a catalyst for rapid innovation -- creating multivendor applications that help enterprises around the world unleash powerful new possibilities for operating more efficiently and effectively," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "We help businesses embed secure, reliable Intelligent Communications into the very fabric of their organization so employees and customers have ready access to information regardless of where they are and how they prefer to communicate."

As a member of the DeveloperConnection program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership -- Registered, Gold and Platinum -- each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. CallCopy is a Gold-level member of the Avaya DeveloperConnection program.

Membership information and a listing of solutions developed and tested under the DeveloperConnection program are available at

About Avaya

Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website:

About CallCopy

CallCopy provides Quality Management / Contact Recording Solutions to the contact center industry. CallCopy is able to fulfill a wide range of recording needs in a single server solution, including random recording with digital screen capture and 100% recording for liability and compliance. CallCopy's intuitive design is easy to maintain and easy to use, accelerating a ROI by enabling users to achieve higher levels of proficiency in less time. In addition to its QM / Recording software, CallCopy develops Interactive Voice Response (IVR) applications, ranging from auto-attendants used in looking up order information to a robust Customer Satisfaction Survey System. CallCopy is headquartered in Columbus, Ohio. For additional information about CallCopy, visit or call (888) 922-5526.

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