SOURCE: CallCopy, Inc.

January 16, 2008 09:48 ET

CallCopy's cc: Discover Solution Now Rated "Avaya Compliant"

Call Recording Application Is Compatible With Key Avaya Telephony and Contact Center Software; Helps Businesses Monitor and Improve Quality, Better Manage Operating Efficiencies and Comply With Industry Regulations

COLUMBUS, OH--(Marketwire - January 16, 2008) - CallCopy, one of the fastest growing companies in the call recording/quality monitoring market, today announced that its cc: Discover call recording module is compliant with key telephony and contact center solutions from Avaya Inc., a leading global provider of business communications applications, systems and services.

The cc: Discover suite helps businesses measure their quality of service and customer satisfaction, providing insight and analysis into key strengths and opportunities for improvement. The application now is compliance-tested by Avaya for compatibility with Avaya Communication Manager 4.01, the company's industry-leading telephony software for both Internet protocol (IP) and traditional TDM-based communications.

"CallCopy is proud to be able to offer an additional Avaya-tested recording solution, adding to our two prior compliance ratings," said Ray Bohac, president and CEO of CallCopy. "The ability to offer cc: Discover recording as an additional option widens the scope of solutions we can offer our customers using Avaya TDM and IP telephone systems in their contact centers."

CallCopy is a member of the Avaya DevConnect Program -- an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

As a Gold member of the program, CallCopy is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure, speeding deployment of new applications and reducing both network complexity and implementation costs.

"By offering compliance testing to the many innovative companies like CallCopy who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available, getting more out of their multivendor network and delivering new value to their bottom line."

About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About CallCopy

CallCopy is one of the industry's fastest-growing call recording/quality monitoring software companies. CallCopy's mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective.

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