SOURCE: CallMiner

April 23, 2008 12:53 ET

CallMiner Awarded Speech Analytics Patent

Company Receives U.S. Patent That Increases Speed to Intelligence for Its Customers

FORT MYERS, FL--(Marketwire - April 23, 2008) - CallMiner, the leader in advanced speech analytics, today announced it had been awarded a U.S. Patent for Speech Analytics. CallMiner's patented software generates word alternatives to disambiguate confusing phrases used in speech patterning.

"With CallMiner's patented process, customers realize as much as 20% greater business accuracy increasing their speed to intelligence," said Jeff Gallino, CallMiner's CTO, founder and named inventor. "As a result of improved business accuracy, we spend less time tuning speech models enabling us to deploy significantly faster. The speed with which customers get actionable business intelligence is remarkably faster."

"For the first time...technologies exist that can interpret unfiltered, real time consumer conversations...to create a completely new and previously unattainable view of markets," concluded a Pricewaterhouse Coopers strategic report called "How Consumer Conversation Will Transform Business," January 2008. "Innovation in customer analytics and customer-centric technology increased sevenfold over the last nine years. In the last four years (including an estimate for the full year of 2007), the number of patents in these two areas increased 125% compared to a gradual decline of 13.9% in the overall number of patents during the same."

"CallMiner is delighted to be awarded this patent for intellectual property," said Terry Leahy, CallMiner's chief executive officer. "As a technology innovator, we are committed to improving value for customers and shareholders alike. A patent is one of many industry-accepted signposts that we are the leader in the advanced speech analytics space."

About CallMiner

CallMiner is the leader in advanced speech analytics. Eureka, the company's flagship product, is the only speech analytics solution that automatically and accurately discovers the content, context and purpose of an entire conversation and of every call, enabling companies to understand why customers call and how agents respond. With this knowledge, CallMiner customers are able to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness. For more information, please contact CallMiner at (239) 689-6463 or visit www.callminer.com.

Contact Information

  • CallMiner Contact:
    Jeff Gallino
    (239) 689-6463, ext. 111
    Email Contact