June 05, 2007 09:30 ET

Canada Post Breaks Performance Records in the Atlantic

HALIFAX, NOVA SCOTIA--(Marketwire - June 5, 2007) - In April 2007, the Atlantic Region of Canada Post reclaimed the #1 spot in the country for lettermail service. The region achieved an amazing 100% score on two-day lettermail, 99.9% on three-day, and 97.4% on four-day, giving a combined score of 99.5% for the month, and a year-to-date score of 97.1%.

Lettermail service standards are estimates of how long it will take for the mail to be delivered from the point of deposit to the destination points. A general overview of the Lettermail service standards is as follows:

LOCAL (same community) 2 business days
WITHIN A PROVINCE 3 business days
NATIONAL (major centre) 4 business days

IBM Canada Limited is contracted to provide an independent and objective evaluation of the Lettermail delivery performance that Canada Post provides to Canadians. The measurement program involves depositing test mail into the mail stream over the course of the year and tracking it between various links across the country, encompassing both urban and rural areas.

"Truly this is excellent performance on the part of the entire Atlantic Team.", said Regional General Manager, Wayne Quinn. "Thanks to our dedicated employees, their continued hard work and commitment, we can make the Atlantic region a leader in postal operations and provide our customers with outstanding service."

The New Brunswick and Prince Edward Island retail team played a big part in breaking this record, achieving the following results for the province:

Two-day lettermail 100%
Three-day lettermail 99%
Four-day lettermail 98%

Achieving service excellence requires quality and precision from employees at all points along the mail stream. The results mean we collected, processed, and delivered our customers' mail accurately and on-time during the month of April.

To continuously improve the service to our customers, Canada Post has also developed a new program - Touchpoint Surveys - to monitor the many ways that customers access our services across the country. Touchpoint Surveys are conducted with customers who have had a recent experience with a Canada Post touch point. These short surveys provide Canada Post with constant feedback on how well we are serving our customers.

Atlantic Results of Touchpoint Surveys for April show that our retail outlet employees are courteous, polite and professional (9.18 on a scale of 10) and that our retail outlets are in convenient location (9.13 on a scale of 10).

About Canada Post

Canada Post delivers over 11 billion pieces of mail each year to 14 million destinations. Its 60,000 employees and 7,000 post offices - the largest retail network in the country - serve 32 million Canadians and over 1 million businesses and public institutions from coast to coast to coast. In 2006, net income for Canada Post and its affiliates, which include Purolator Courier Ltd., Progistix-Solutions Inc. and Innovapost (jointly owned by Canada Post and CGI), was CDN$ 119 million on revenues of CDN$ 7.3 billion. Canada Post is a world leader, providing innovative physical and electronic delivery solutions, creating value for our customers, employees and Canadians. Website:

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