Canon Canada Inc.

Canon Canada Inc.

May 15, 2006 06:00 ET

Canon Canada: Guilty as Charged! 67% of Canadian Office Workers Admit to Printing or Copying Personal Documents at Work

MISSISSAUGA, ONTARIO--(CCNMatthews - May 15, 2006) -

Attention: Business and Technology Editors

Canon Canada Survey of Top Five Office Offences reveals personal printing and snooping most common crimes

From driving directions to photographs to resumes, it seems Canadians are being sneaky about printing personal materials at the office. A new survey released today by Canon Canada and conducted by Ipsos Reid, reveals the Top Five Office Offences using office printers/copiers/multifunction printing devices (MFP).

#1 Personal Printing at Work: Sixty-seven per cent of Canadian office workers have printed or copied personal material using the centralized office printer/copier. Driving directions are printed most often (39%), followed closely by resumes (34%) and photos (18%). Interestingly, men are more likely than women to print driving directions at work (45% versus 35%, respectively).

#2 Snooping by the Printer: It seems when waiting for a print job to finish, many Canadians tend to peek at documents left by colleagues at or near the printer. Over one quarter of office workers (28%) admit to reading materials left near the printer, which could potentially include confidential information.

"The Top Five Office Offences survey results will hopefully provide business owners and decision-makers with greater insight into how office equipment is really being used by employees within their work environments. These results should be a wake-up call to pay closer attention to printing and copying usage within the workplace and the impact it can have on security and the bottom line," said Mason Olds, Vice President and General Manager, Imaging Systems Group, Canon Canada.

#3 Attempting to Fix Devices On their Own: Although office equipment is increasingly user-friendly, vendors often recommend that employees contact their IT department/office managers or service technicians to fix any problems. But according to the survey, when employees run into problems with the office printer/copier/MFP, most are eager to take on the role of office handyman - even though they may not be properly trained on how to fix the problem. Specifically, three out of four workers (76%) admit to trying to fix a machine themselves if they see an error message appear or the machine stops during a printing or copying job.

#4 Failure to Track Printing Costs: Of the 365 employees who have used a multi-function printing device (MFP) with an input codes feature in the past six months, two-thirds (67%) admit they don't know how to input client codes or passwords on their MFP. This means the employer has no method to track printing costs or bill back costs to clients.

#5 Not Printing in Colour while Admitting It is More Effective: Sixty-nine per cent of employees say they have printed a document in colour that was more effective than black and white, but 43 per cent of the same group say they never personally print in colour. Employees who never print in colour cite a lack of access (45%) as the key reason. Interestingly, a significant number of office workers believe that the cost of colour printing is higher than it actually is. Thirty per cent of office workers think that the cost of printing in colour is 31 cents or more, when the actual average cost of colour printing today is 13 cents per page.

"The fact that employees admit to not knowing how to input codes into printers and copiers is a clear indication that businesses are not effectively tracking printing costs," said Olds. "As well, even though the cost of printing colour has dropped dramatically, and that most people know that colour is more effective, employers are still limiting access to colour printing. Clearly, there needs to be a shift in thinking in the business environment when it comes to more cost-efficient - and effective - printing."

Other key findings:

- The survey also shows a generation gap, with 18-34 year olds more likely to print personal materials (73%) than employees age 35 and older (65%).

- Quebec employees lead the country when it comes to attempting to fix office equipment themselves, with 82 per cent admitting to this Office Offence (compared to 76% overall).

- Although printers today are part of the corporate network, employees still turn to the office administration team for help. Employees are twice as likely (13%) to contact the office manager/admin versus IT (6%) when the office printer stops or an error message appears

The survey polled 1,126 workers across Canada over the age of 18. These employees work at companies with 10 or more employees and have used a centralized office printers/copiers/multifunction printing device in the past six months. With a sample of this size, the results are considered accurate to within ±2.9 percentage points, 19 times out of 20, of what would have been, had this entire population been polled. The online survey was conducted between April 1st and April 10th, 2006. For full tabular results and a factum report please visit

About Canon Canada, Inc.

Headquartered in Mississauga, Ontario, the company employs 1,500 people at its offices nation-wide, servicing the Canadian market from coast to coast. Innovation and cutting-edge technology have been essential ingredients in Canon's success. Canon's leadership in imaging, optical and document management technology and solutions is based in large part on the thousands of patents the company has secured throughout its history. Canon Inc. is among the top three US patent recipients over the past 14 years.

The company's comprehensive product line includes networked multifunction devices; digital copiers (colour and black and white); printers, scanners, image filing systems and facsimile machines; calculators, digital camcorders, digital and analogue cameras and lenses; semiconductor, broadcast and other specialized industrial products.

Canon supports programs that help preserve and protect the environment. The company instituted the Clean Earth Campaign in 1990, which assists various environmental and recycling initiatives. The Campaign has also supported leading environmental organizations, such as The Nature Conservancy of Canada, the World Wildlife Fund of Canada and the Canon Envirothon. For more information, visit

About Ipsos Reid

Ipsos Reid is Canada's market intelligence leader and the country's leading provider of public opinion research. With operations in eight cities, Ipsos Reid has the biggest network of telephone call centres in Canada, as well as the largest pre-recruited household and on-line panels. Ipsos Reid's Canadian marketing research and public affairs practices are staffed with seasoned research consultants with extensive industry-specific backgrounds, offering the premier suite of research vehicles in Canada-including the Ipsos Trend Report, the leading source of public opinion in the country-all of which provide clients with actionable and relevant information. Ipsos Reid is an Ipsos company, a leading global survey-based market research group. To learn more, visit

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