SOURCE: Centrata

September 12, 2005 10:05 ET

Centrata Shortens the Path to Service-Oriented IT With Service Catalog Workshop

Customized, On-Site Workshop Enables Businesses to Strengthen Service Catalog Initiatives

REDWOOD SHORES, CA -- (MARKET WIRE) -- September 12, 2005 -- Centrata, the leading provider of IT Service Catalog and Service Delivery Management solutions (SDM), today announced the Service Catalog Workshop, a one-day, on-site consultation designed to address the needs of businesses seeking to move to a service-oriented IT model quickly and cost-effectively. The Service Catalog Workshop was created to enable IT organizations to evaluate the business benefits of implementing a Service Catalog without significant investment of time and internal resources. With the Service Catalog Workshop, Centrata shortens the path to optimizing IT services by bringing its Service Catalog design expertise directly to the IT organization.

Centrata's Service Catalog Workshop is the newest addition to the company's comprehensive portfolio of products and expert services that help businesses manage complex IT services efficiently, while reducing costs. In addition to the industry-leading Centrata Service Delivery Management (SDM) Suite, Centrata's well-rounded offering includes robust solutions such as the SDM Accelerators for IT Service Catalogs and ITIL, as well as an Expert Modeling Solution to deliver customized IT Service Catalogs based on industry best practices and proven IT processes in as little as 30 days.

In a related announcement, Centrata announced today the availability of Centrata Service Delivery Management Suite 4.1, a new product release that delivers enhanced productivity and usability to manage thousands of IT services.

"World-class organizations that have embraced proven IT Service Delivery Management practices spend nearly 20 percent less per end-user than their peer organizations," said David Hebert, IT Practice Leader at The Hackett Group. "The productization of IT Services through a well-designed IT Service Catalog is an important step for any IT organization evolving towards a customer-focused, highly efficient service delivery model."

The Service Catalog Workshop is the first step for companies seeking to automate IT services, implement an IT infrastructure to achieve ITIL compliance and effectively align IT with the business. In addition to providing comprehensive training for Service Catalog design, development and management, the workshop enables businesses to create a service management strategy tailored to specific variables such as systems, processes and business goals. By gaining unprecedented transparency into IT costs, organizations are able to quickly make changes to meet supply and demand needs and ensure that IT spending delivers true business value.

During this Service Catalog Workshop, a team of Centrata experts works closely with leading IT organizations to assess their existing IT service processes and service delivery optimization and identify limitations, gaps and inefficiencies. Leveraging Centrata's domain expertise in deploying Service Catalog solutions for Fortune 1000 companies, the team provides a tailored evaluation and specific recommendations of how a Service Catalog can further automate IT service delivery, while complementing the company's current infrastructure. In addition, the team outlines specific business benefits, estimated cost-savings and measured return-on-investment for the company as a result of deploying a Service Catalog.

"Centrata's Service Catalog Workshop provides the essential foundation for businesses seeking to automate IT service delivery processes rapidly and cost-effectively, or to achieve ITIL compliance," said Boris Pevzner, Founder and Chief Strategy Officer, Centrata. "With an unmatched depth of expertise in designing Service Catalog models for Fortune 1000 companies, Centrata is uniquely positioned to empower companies to architect the right IT service management strategy."

For additional information about Centrata's Service Catalog Workshop or to learn about the enhanced functionality of Service Catalog 4.1, the core of the latest version of the Centrata Service Delivery Management (SDM) Suite 4.1, please visit

About Centrata, Inc.

Founded in 2001, Centrata is the leading provider of IT service catalog and service delivery management solutions for the Fortune 1000. Centrata helps transform IT into a service-oriented organization and maximize the value it delivers to the business. Built around an actionable service catalog, Centrata's solutions are specially designed to handle the complexity and high rate of change of today's Fortune 1000 IT environments. With Centrata, IT services become standardized, reliable, cost-effective and predictable. More information about the company can be found at

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