COLORADO SPRINGS, CO--(Marketwire - April 6, 2010) - Cherwell Software, Inc. ("Cherwell"), creators of Cherwell Service Management™, today announced that it would be launching a series of Webinars under the title, ITSM 'Into the Fire.' These Webinars are designed to address some of the key issues that IT departments encounter as they deal with the barrage of Incidents, Problems and Changes within their organization.
"Today's IT department is constantly feeling the pressure to reduce costs while improving customer satisfaction," said Vance Brown, Chairman and CEO of Cherwell Software. "Our customers love that we are doing our part to help them achieve their ROI by providing a software solution that gives them enterprise-level scalability, configurability and integration at an affordable price with simple implementation."
The first webinar, in this ongoing series of topics sponsored by Cherwell, will be featuring Evelyn Hubbert, Senior Analyst with Forrester Research, Inc. on the following topic:
The Changing Anatomy of the New Service Desk (May 6, 2010)
IT organizations are faced with many challenges today! Their task to support a sophisticated business community with great customer support is a balancing act. This balancing act is about providing adequate support for all new technologies to end users, delivering services to delight end users and all of that in a reliable and cost effective way. The challenges don't end there. The service desk team is changing how it works and what it does to adapt to these continuously changing needs of the business community. This webinar will discuss the anatomy of the new service desk.
Upcoming topics and speakers include:
Service Level Management and the New Service Desk (June 10, 2010)
Jim Bolton, ITIL v2 Manager, v3 Expert, ProPoint Solutions
Social Media and the New Service Desk (July 15, 2010)
Chris Dancy, Founder & President, ServiceSphere
Brown continues, "Providing these webinars gives IT the additional insight, information and ability to ask the questions they need as they seek to become true business partners in their respective organizations."
Click here to sign up for Cherwell's first webinar on May 6, 2010 with Evelyn Hubbert of Forrester Research, Inc.
About Cherwell Software, Inc.
Cherwell Software is the developer of Cherwell Service Management™ -- an integrated service management software solution for IT and support professionals. Cherwell Service Management was designed, from the ground up, using Microsoft's .NET technology and out-of-the-box Pink Elephant verified ITIL best practices. With fully-integrated modules, Cherwell Service Management provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Some of Cherwell's satisfied customers include The Weather Channel, Ent Federal Credit Union, The University of Cal State Fresno and Ancestry.com.
Headquartered in Colorado Springs, Cherwell Software was founded, and is managed, by a team of industry experts -- including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange's HEAT® and ITSM™ product lines, and the original founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward "building innovative technology built on yesterday values."
©Copyright 2010 Cherwell Software, Inc. All Rights Reserved. Cherwell Service Desk®, Cherwell Service Management™, the Cherwell logo and other Cherwell products, brands and trademarks are the property of Cherwell Software, Inc. Other products, brands and trademarks are property of their respective owners/companies. Any rights not expressly granted herein are reserved.
Contact Information:
Matthew Neigh
Channel & Marketing Manager
Cherwell Software, Inc.
www.cherwellsoftware.com
Phone 719.386.7000 x235