SOURCE: AltiGen Communications

AltiGen Communications

January 05, 2010 16:05 ET

China UnionPay Standardizes Customer Service With Unified Communications From AltiGen

SAN JOSE, CA--(Marketwire - January 5, 2010) - AltiGen® Communications, Inc. (NASDAQ: ATGN), the leading provider of integrated Microsoft-based Unified Communications solutions, announced today that China UnionPay Co., Ltd. has deployed an AltiGen software-based call center and Voice-over-IP solution as part of its customer service solution that is being implemented into numerous banks all across China.

Established in March 2002, China UnionPay (CUP) is a bankcard association established under the approval of the State Council and the People's Bank of China. China UnionPay is the only national payment network in China with more than one billion cards issued on its network. In the fast growing and increasingly competitive credit card market, customer service is of paramount importance to financial institutions. To address this critical requirement, UnionPay turned to AltiGen to deliver a Unified Communications approach to customer service.

CUP Data and AltiGen have co-developed an integrated customer service system that has been deployed by numerous banks and credit unions throughout China. The AltiGen call center system provides customers with both automated voice services and human agent services to achieve the most beneficial and cost effective service for each caller. The AltiGen solution also fulfills the requirements of branch offices and departments to carry out crucial business tasks such as customer surveys, publicity, customer care services, channel management, and support management.

"Founded only seven years ago, UnionPay is one of Asia's fastest-growing financial institutions," said AltiGen CEO Gilbert Hu. "Having such a prestigious organization choose AltiGen as their communications platform for customer service systems is huge accomplishment. With many banks and credit unions having already deployed the integrated solution, UnionPay has effectively leveraged AltiGen's extensive communications experience in the financial industry to benefit their customers."

About AltiGen Communications

AltiGen Communications, Inc. (NASDAQ: ATGN) is a leading provider of 100 percent Microsoft-based VoIP business phone systems and Unified Communications solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at www.altigen.com.

Safe Harbor Statement

This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding the continued market acceptance of our Voice over IP telephone systems and our Call Center solutions, AltiGen's ability to work effectively with China UnionPay Co., Ltd. These statements reflect management's current expectation. However, actual results could differ materially as a result of unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of these and other risks and uncertainties affecting AltiGen's performance, please refer to AltiGen's Annual Report on Form 10-K for the fiscal year ended September 30, 2008 and all subsequent current reports on Form 8-K and quarterly reports on Form 10-Q. All forward-looking statements in this press release are based on information available to AltiGen as of the date hereof and AltiGen assumes no obligation to update these forward-looking statements.