SOURCE: Cicero Inc.

Customer Experience Management, Desktop Integration, Unified Desktop Solutions

April 07, 2010 10:56 ET

Cicero Inc. Announces OEM Agreement With Co-nexus, Inc.

Cicero's Technology Bundled With Co-nexus' CXM® Solution for Recording and Quality Monitoring

CARY, NC--(Marketwire - April 7, 2010) - Cicero Inc. (OTCBB: CICN), a leading provider of customer experience management and desktop integration solutions, announced today that it has signed an OEM agreement with Co-nexus, Inc. Under the agreement, Cicero's desktop integration and automation technology will be bundled with Co-nexus' CXM call recording and quality monitoring solution.

Cicero monitors business user actions at the desktop and seamlessly collects, parses, and shares data with the CXM application. In the past the CXM solution typically used telephony-centric data to index and organize recorded interactions. By including Cicero with the CXM Recording and Quality Monitoring solution, additional customer information can be added to the CXM collected data. Additionally, Cicero technology in the call center provides CXM with details on agent application activity that can be used to trigger the recording of the agents' desktop and phone conversations.

"Cicero enhances the CXM Recording and Quality Monitoring offering for our call center customers enabling them to quickly categorize customer call patterns and maintain compliance with payment card industry security standards," said Brian Daily Co-nexus VP of Sales and Marketing. "Our engineering group has been impressed with Cicero and the ability to seamlessly integrate it into CXM application."

"By combining our expertise in desktop integration and process automation with their call recording and quality monitoring experience, Co-nexus' CXM solution will have a unique and competitive advantage in the market," said John Broderick, CEO of Cicero. "We look forward to working with Co-nexus in delivering quality customer service solutions."

About Co-nexus, Inc.
Co-nexus, Inc. is a leading provider of Call Recording and Quality Monitoring Solutions. Co-nexus, Inc's award winning CXM® Call Recording and Quality Monitoring solution is easy to use, competitively priced and customizable to fit the needs of any size call center; small, medium or large. Our customers are our partners and we are committed to the continued pursuit of providing the most comprehensive Call Recording and Quality Monitoring solution on the market. Learn more about CXM at www.4cxm.com.

About Cicero Inc.
Cicero, Inc. provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero's XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control eliminating up to 90% of the change control costs and time, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering immediate benefits with an ROI in less than 6 months. Learn more about Cicero at www.ciceroinc.com.

Cicero, Cicero Integrator, and Cicero XM are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.

Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.

Contact Information

  • Co-nexus Contact:
    Brian Daily
    VP Sales and Marketing
    Email Contact
    713-934-3902

    Cicero Contact:
    Keith Anderson
    Director of Client Services
    Email Contact
    919-380-5092