SOURCE: Zeacom

November 20, 2007 11:00 ET

Cisco Certifies Zeacom's Communications Center

Zeacom Achieves Formal IVT Certification on Their UC Offering for the SMB Market

IRVINE, CA--(Marketwire - November 20, 2007) - Zeacom, the premiere provider of unified communications solutions for small-to-medium organizations, has achieved formal interoperability verification testing certification from Cisco for its Console version 4.1 on Cisco's Unified Communications Manager versions 4.2, 4.3, 5.0 and 5.1.

Zeacom offers a Unified Communications solution that can be delivered today for Cisco Unified Communications Manager (formerly called CallManager) users. ZCC Console 4.1 has completed and passed the Product Compatibility Testing process at Cisco's testing laboratories in the U.S. and has achieved Technology Developer Affiliate status. By completing this important milestone, this integration will be listed in the Cisco Technology Developer Program and can be found at http://www.cisco.com/pcgibin/ctdp/Search.pl?isAffil=Y.

Zeacom's value proposition to the SMB market includes a complete UC offering and full multimedia contact center solution that is easy to implement and administer, and resides on one server with a single, unified reporting tool. "Hundreds of customers have been leveraging our complete UC suite for years. This integration with Cisco's Unified Communications Manager adds to the flexibility and effectiveness of our solution for the SMB market," said Zeacom President Ernie Wallerstein. "Zeacom's platform provides telephony, fax, voice messaging and rich presence for the entire enterprise without having to rely on a third-party application. And because it is one unified application, a contact center agent, for example, can see the presence of other employees outside the queue to help them provide better service and quicker call resolution, or First Contact Resolution," continued Wallerstein.

About Zeacom

Since 1994, Zeacom has been developing solutions that provide Unified Communications and contact center solutions to small-to-medium enterprises for the NEC, Avaya and Cisco telephony platforms. Through its offices in the United States, Australia, New Zealand and the United Kingdom, Zeacom serves more than 2,000 customers in 21 countries. The company's mission is to provide cost-effective communications solutions that make high-end functionality accessible to small and medium size organizations.

About Cisco

Cisco is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information about Cisco can be found at http://www.cisco.com. For ongoing news, visit http://newsroom.cisco.com.

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