SOURCE: VPI

VPI

January 20, 2010 09:00 ET

Cities and Dates Announced for 2010 Call Center Optimization Forum

Highly Anticipated Third Annual Event Will Provide Contact Center Professionals With Groundbreaking Strategies and Proven Best Practices to Boost Performance and Profitability

CAMARILLO, CA--(Marketwire - January 20, 2010) - A full schedule of cities and dates was today released for the highly anticipated 2010 Call Center Optimization Forum (http://www.OptimizeYourCallCenter.com). The third annual event, which has garnered rave reviews from industry experts and attendees alike, will be hosted by the Call Center Network Group (CCNG), and Quality Assurance and Training Connection (QATC), the Society of Workforce Planning Professionals (SWPP) and CRMXchange, and sponsored by VPI, Cicero, Pipkins, FurstPerson and Mindshare Technologies -- pioneers in the development of best-of-breed call center optimization technologies. The nationwide series of educational seminars is tailored for call center professionals challenged with keeping up with the latest performance optimization strategies, techniques and solutions. In an effort to maintain a free and open exchange, the Forum is open to end-users only -- registrations submitted by non-sponsoring vendors and consultants will not be accepted.

"Over the last two years, we have been delighted by the remarkable success of the Call Center Optimization Forum," said David Hadobas, president and CEO at CCNG. "We've diligently maintained contact with attendees in order to ensure that they've had the most rewarding experience possible and we've been deeply gratified to hear their success stories upon having implemented the strategies and best practices learned at our events." Hadobas went on to explain that attendee feedback is crucial to the success of future events. "We listen to our attendees and act upon their opinions and advice. As a result, the agenda for the 2010 Call Center Optimization Forum is more informative and engaging than ever before." In addition to the event's various educational seminars and workshops, attendees that register before March 31st, 2010 will receive many additional benefits, including a one-year full CCNG individual membership (a $150 value), connection to a 90-minute Call Center School Online Training Class of the attendee's choice (a $275 value) and a registration to the 2010 CRMXchange Virtual Symposium on Optimal Performance (a $99 value).

Attendees will learn how to fully maximize the value of key contact center solutions for pre-hire assessment and simulation, workforce forecasting and scheduling, quality monitoring and performance management. They will also discover the importance of implementing the latest solutions for customer experience management and post-contact surveying and customer feedback. With support from leading call center industry networking and educational organizations including CCNG (Call Center Network Group), The Call Center School, CRMXchange, QATC and SWPP, the 2010 Call Center Optimization Forum seminars will outline breakthrough strategies and techniques that can be used to exceed customer expectations, raise performance standards, intelligently reduce costs and achieve attendees' personal career goals. The seminars will reveal powerful new, cost-effective ways to hire the right employees, set and track the right performance objectives, accurately forecast workload and schedules, improve quality of service, measure and boost customer satisfaction, and win the support of top executives.

Due to limited availability, early registration is recommended in order to guarantee a place at any of the following Call Center Optimization Forum seminars:

PHOENIX, ARIZONA (April 8th) - http://www.OptimizeYourCallCenter.com/Phoenix

TAMPA, FLORIDA (May 6th) - http://www.OptimizeYourCallCenter.com/Tampa

TORONTO, CANADA (June 3rd) - http://www.OptimizeYourCallCenter.com/Toronto

DENVER, COLORADO (July 15th) - http://www.OptimizeYourCallCenter.com/Denver

SEATTLE, WASHINGTON (August 5th) - http://www.OptimizeYourCallCenter.com/Seattle

MINNEAPOLIS, MINNESOTA (September 9th) - http://www.OptimizeYourCallCenter.com/Minneapolis

LONG BEACH, CALIFORNIA (October 7th) - http://www.OptimizeYourCallCenter.com/LongBeach

DALLAS, TEXAS (November 4th) - http://www.OptimizeYourCallCenter.com/Dallas

To register or for additional information on the upcoming 2010 Call Center Optimization Forum seminars, please visit http://www.OptimizeYourCallCenter.com.

About Call Center Optimization Forum

The Call Center Optimization Forum is a worldwide series of educational seminars tailored for call center professionals challenged with keeping up with the latest performance optimization strategies, techniques and solutions. Hosted by the Call Center Network Group (CCNG), CRMXchange, QATC and SWPP, and sponsored by VPI, Cicero Pipkins, FurstPerson and Mindshare Technologies -- pioneers in the development of best-of-breed call center optimization technologies -- the event is designed for executives, managers and IT decision-makers who need to stay informed about the latest industry trends, best practices, and rapidly evolving contact center optimization technology. Attendees will have the unique opportunity to learn about industry best practices from multiple experts in the field at one time and see demonstrations of the latest advancements in call center technology. To learn more and register to attend, visit: http://www.OptimizeYourCallCenter.com.

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