Pivotal Corporation

Pivotal Corporation
chinadotcom corporation

chinadotcom corporation

March 17, 2005 06:00 ET

City of Gatineau Manages New 311 Service with Pivotal





MARCH 17, 2005 - 06:00 ET

City of Gatineau Manages New 311 Service with Pivotal

VANCOUVER, BRITISH COLUMBIA--(CCNMatthews - March 17, 2005) - Pivotal
Corporation and chinadotcom corporation (NASDAQ:CHINA)

Major Canadian city uses Pivotal Service to manage citizen requests,
increase departmental coordination, enhance reporting abilities and
deliver consistent service across multiple channels

Pivotal Corporation, a CDC Software company, and a leading CRM solution
provider for mid-sized enterprises, today announced that The City of
Gatineau will use Pivotal Service to manage the city's new 311
non-emergency citizen request and inquiry system. The new 311 service
will be available beginning summer 2005.

The new city of Gatineau, Quebec was created on January 1, 2002,
following the amalgamation of the former cities of Aylmer, Hull,
Gatineau, Masson-Angers and Buckingham. Along with Ottawa, its close
neighbor, Gatineau is part of Canada's National Capital Region - a major
hub for economic and social development. Beginning summer 2005, Gatineau
will become one of the first Canadian cities to offer its citizens a
single phone number for access to information on municipal services and
to make requests to city departments. With a strong commitment to
enhancing access to municipal services, decentralized public works
departments and more than 25 other departments rendering services to
individuals and companies within the city, Gatineau required a single
system to help streamline management of citizen requests, increase
departmental collaboration and deliver consistent service to citizens
across multiple channels. To do this, Gatineau needed a highly flexible
product that could be quickly integrated with existing systems and
delivered in French. Having reviewed solutions from leading CRM and 311
service providers, Gatineau opted for Pivotal Service implemented by a
team from Bell Canada and Pivotal's Montreal-based consulting partner

"We're very proud to be one of the first Canadian cities to offer our
citizens access to municipal information and services when they want it
and the way they want it - whether by dialing 311 or sending a request
via fax or email," said Gilles Sabourin, Customer Service Centre
Director, City of Gatineau. "With Pivotal and the training on the system
we received from Gestisoft, we will be able to enhance the way our
departments work together to increase the speed, reliability and quality
of service we provide to Gatineau's citizens and businesses."

Pivotal Service will help Gatineau streamline responses to non-emergency
citizen requests for access to municipal services thereby reducing
service delivery costs, improving reporting abilities and greatly
enhancing the speed and quality of the service it provides to residents
and businesses. With access to a single system, Gatineau's service
agents will be able to address the more than 600,000 non-emergency calls
received annually - with the ability to provide more immediate
resolution to routine queries such as requests for community center
hours of operation. More complicated requests which may require the
synchronization of several departments, such as road repairs or water
system maintenance will be promptly categorized and directed to the
appropriate field service foreman via wireless device. This process is
made easier and more accurate with the integration of ESRI mapping
software - allowing service personnel to localize callers on city-wide
maps. Once the requested service is completed, the field service person
can add notes to the request and send a message to the concerned citizen
and other departments involved notifying them that the request has been
looked after.

According to Divesh Sisodraker, president and CEO, Pivotal, "We are very
excited to play a role in such an important municipal project. This is
an excellent example of the right technology, the right implementation
partner and a well thought-out strategy coming together to help the
multiple departments of Gatineau's municipal administration deliver
highly coordinated service to Gatineau residents."

About Pivotal Corporation

Pivotal Corporation, a software unit of chinadotcom corporation (NASDAQ:
CHINA), is a leading CRM company that is 100 percent purpose-built to
serve the demanding requirements of mid-sized enterprises - a powerful,
highly flexible application platform, a complete set of CRM
applications, and low-cost, results-producing implementation services.
Pivotal delivers software and services that are designed to produce
meaningful increases in revenues, margins and customer loyalty for
companies and business units in the revenue range of $100 million to $3
billion. More than 1,700 companies around the world have licensed
Pivotal including: Centex Homes, Farm Credit Services of America,
Premera Blue Cross, Qiagen, Sharp Electronics Corporation, and WellCare
Health Plans.

Pivotal's complete CRM software suite includes a powerful application
platform and additional capabilities in contact centers, partner
management and interactive selling. For more information, visit

About chinadotcom corporation

chinadotcom corporation (NASDAQ:CHINA) (Website: www.corp.china.com) is
a leading integrated enterprise software and mobile applications company
focused on China and internationally. The company has over 1,800
employees with operations in over 14 countries.

For more information about chinadotcom corporation, please visit the
website www.corp.china.com.

Forward Looking Statements

This press release includes "forward-looking statements" within the
meaning of the United States Private Securities Litigation Reform Act of
1995, including statements relating to the ability that use of Pivotal
Service will streamline management of citizen requests, increase
departmental collaboration, deliver consistent service to citizens
across multiple channels, reduce service delivery costs, improve
reporting abilities, enhance the speed and quality of service provided
to residents and businesses, and provide more prompt resolution for
routine queries and more complicated requests. These statements are
based on management's current expectations and are subject to risks and
uncertainties and changes in circumstances. Factors that could cause
actual results to differ materially from those anticipated in the
forward looking statements include, the need to develop, integrate and
deploy applications to meet the city's requirements, the possibility of
development or deployment difficulties or delays, the dependence on
resident and business satisfaction with the Pivotal Service software,
continued commitment to the use of the product and deployment of the
solution, the risks involved in developing software solutions and
integrating them with third-party software and services, and the quality
of the training provided to staff to utilize the software and the
ability of such staff to operate the software. Further information on
risks or other factors is detailed in filings or submissions with the
United States Securities and Exchange Commission made by our parent,
chinadotcom corporation, including its Annual Report for the year ended
December 31, 2003 on Form 20-F/A filed on July 8, 2004. All
forward-looking statements included in this press release are based upon
information available to management as of the date of the press release,
and you are cautioned not to place undue reliance on any forward looking
statements which speak only as of the date of this press release. The
company assumes no obligation to update or alter the forward looking
statements whether as a result of new information, future events or

(C) 2005 Pivotal Corporation. All rights reserved. Pivotal is a
registered trademark of Pivotal Corporation. All other trade names
mentioned are trademarks and/or registered trademarks of their
respective owners.


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