SOURCE: ClickFox

ClickFox

June 23, 2010 12:49 ET

ClickFox Continues Customer Experience Innovation With First Executive Dashboard Application

New ClickFox Pulse Application Offers Intuitive Dashboards for Monitoring and Tracking Customer Experience Trends and Metrics

ATLANTA, GA--(Marketwire - June 23, 2010) - ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions, announces the launch of a new executive dashboard, ClickFox Pulse. As customer experience becomes more strategic in today's enterprise, Pulse answers the demand for executives to gain direct, easy access to key customer experience metrics and insight, enabling them to keep their finger on the 'pulse' of their customer and their business.

Pulse draws on ClickFox's unique ability to unify the customer experience by leveraging data from all customer interaction channels, including: retail, Web, IVR, call center, email, chat and mobile/SMS applications. Powered by ClickFox's award-winning CEA platform, ClickFox Pulse introduces new, innovative features that enable executives to gain a single view of the customer across the enterprise. By modeling aggregate customer behavior and the outcomes of experiences over time, Pulse delivers powerful predictive analytics to identify risks and opportunities, enabling highly informed, customer-centric decision making. With sophisticated trending analysis features, users can automatically detect anomalies, identify the root cause of critical trends and issues, and determine the impact on key business drivers like operational efficiency, customer satisfaction and customer retention. The highly intuitive dashboard view is completely customizable, enabling users to monitor the metrics that matter most to their business over time with daily, weekly or monthly views.

Pulse is also the first product of its kind that measures the financial impact of today's complex customer experience on the organization. By leveraging user-defined data like cost per transaction and average lifetime value, executives can immediately identify opportunities to reduce costs and grow revenue by implementing more efficient, customer-centric business strategies and processes. Pulse can then be used to monitor and measure the upstream and downstream impact of changes over time for seamless reporting and analysis.

"Traditionally, executives have only had access to limited, siloed views of the customer from various departments within the organization," said ClickFox CEO, Marco Pacelli. "ClickFox Pulse was specifically designed to reveal hidden connections in customer behavior across all interaction channels, eliminating these executive 'blind spots', and delivering a single, powerful view of the customer experience across the entire enterprise. ClickFox is the only solution on the market able to deliver this level of insight in a way that is highly intuitive and actionable, supporting a top-down approach to customer experience."

Installation of CEA6 is a prerequisite for deployment of ClickFox Pulse.

To view a demo of ClickFox Pulse, visit: http://www.clickfox.com/pulse-demo/.

ClickFox's customer base includes leading organizations in the telecommunications, healthcare, financial services, insurance, technology and retail industries. With nearly 1 billion interactions processed monthly, ClickFox is the market leader in analyzing and improving customer interactions across industries and all interaction touch points.

ABOUT CLICKFOX

ClickFox is the defining leader of customer experience analytics (CEA) software and solutions. Transcending a limited single channel view, ClickFox CEA patented behavioral analysis engine provides a visually intuitive mapping of all customer interactions -- from IVR, retail, web, and email to agent CRM desktops, handheld devices, and interactive kiosks -- delivering unparalleled visibility to uncover hidden connections and reveal bottom-line customer insights. Deployed by some of the nation's largest telcos, financial institutions, among other Fortune 500 enterprises, ClickFox has a proven track record of helping world-class service providers dramatically boost operational efficiency and profitability.

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Contact Information

  • Contact:
    Kimya Coker
    ClickFox Director of Marketing
    Email Contact
    +1 (404) 351-8020