Cogeco Câble inc.

November 29, 2007 12:05 ET

Cogeco Cable's Call Centres Scoop Customer Service Awards

MONTREAL, QUEBEC--(Marketwire - Nov. 29, 2007) - Cogeco Cable (TSX:CCA) is pleased to announce that its two Canadian call centres won several customer service awards in fall 2007.

Two of the prestigious awards won by the Corporation come from the Service Quality Measurement Group Inc. (SQM), an international firm that measures and evaluate call centers in several sectors.

Cogeco Cable's call centres, located in Trois-Rivieres, Quebec and Burlington, Ontario were awarded the Highest Customer Satisfaction in the Telcommunications / TV Industry Award, and the FCR and/or Csat Improvement Merit Award, which recognizes the best improvement in first call resolution (FCR) and/or customer satisfaction (Csat) greater than 8% over the previous year. Cogeco Cable will be accepting the awards at the SQM Summit on November 28, 2007 in Toronto. For 2006-2007, Cogeco Cable was selected out of 300 companies after the SQM surveyed between 200 to 400 customers of each company one to three days after calling the contact centre.

Furthermore, the Quebec call centre won a Fleche d'argent for its "Boite a outils" (toolbox) intranet at the Quebec Relationship Marketing Association (RMA)'s Fleches Gala. The RMA also recognized Johanne Hinse, Vice President, Customer Contact Centre and Residential Sales as 2007's personality of the year. The Fleches Gala was held last November 15.

"I'm very happy that our call centers received such honours and I would like to congratulate our teams in Ontario and Quebec for a job well done. I am also happy that Johanne's hard work and passion were recognized. We work very hard to provide the best customer service possible," said Louis Audet, President and CEO of Cogeco Cable. "Our top priority has always been the customer, and it is very inspiring to see that this translated into such recognition from the industry."


Cogeco Cable (, a telecommunications company offering a diverse range of services to its customers in Canada and in Portugal, is the second largest cable operator in Ontario, Quebec and Portugal, in terms of the number of Basic Cable service customers served. Through its two-way broadband cable networks, Cogeco Cable provides its residential and commercial customers with Analogue and Digital Television, High Speed Internet and Telephony services. The Corporation provides 2,485,665 revenue-generating units (RGUs) to 2,343,466 homes passed in its Canadian and Portuguese service territories. Cogeco Cable's subordinate voting shares are listed on the Toronto Stock Exchange (TSX:CCA).

Contact Information

  • Cogeco Cable
    Marie Carrier
    Director, Corporate Communications