SOURCE: Comm100 Network Corporation

Comm100 Network Corporation

December 02, 2009 06:38 ET

Comm100 Launches Its Free Hosted & User-Friendly Forum Software for Businesses

Businesses Find Free and Easy Ways to Manage and Respond to Customer Needs Through Comm100 Forum

VANCOUVER, BC--(Marketwire - December 2, 2009) - These days it's imperative for businesses to connect with customers. For businesses wanting an easy to use application to build an online forum, a solution is here. Comm100 Network Corporation, the provider of open source and free hosted customer support software, just launched Comm100 Forum, the free solution to building a business forum.

Comm100 Forum makes it easy for businesses to create a forum using their own branding image and domain name. With features such as unlimited forums and users, and tracking of drafts and answered requests, Comm100 Forum is easy to navigate, even for non-tech savvy users.

With three simple steps any business can create a community where customers can discuss, ask questions or make comments. Simply register, customize and paste the generated code to the website.

"We understand that businesses don't always have the resources or expertise to set up or manage a forum. With Comm100 Forum, we've taken the task out of building a forum, allowing businesses to focus on building relationships with their customers," said Amy Gu, VP of Comm100.

Having an online forum gives customers a way to offer feedback and allows customers to discuss related topics and experiences with other customers. Businesses can resolve support issues by improving quality and responsiveness, minimizing repetitive support cycles and offering customers a self-help way to quickly find solutions.

Comm100 Forum offers all this without the need for software or a server. Comm100 Forum is a SaaS application and hosted by Comm100, which means Comm100 will handle the software, server side hardware, network and backup.

What's more, Comm100 Forum is fully integrated with other Comm100 applications such as Comm100 Live Chat, Comm100 Newsletter and Comm100 Knowledge Base.

For more information, please visit: http://www.comm100.com/forum/

About Comm100

Comm100 provides open source and free hosted customer support software for small and medium businesses. Comm100 focuses on developing and managing fully integrated customer support and communication solutions to enable businesses to communicate with their customers effectively through multiple integrated communication channels, including live chat, forum, knowledge base, email case management and ticket system. Comm100 is a Microsoft Gold Certified Partner. Visit us online at: http://www.comm100.com

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