Conservatory Land

Conservatory Land

February 02, 2010 01:00 ET

Conservatory Land Welcomes New Ombudsman Scheme to Regulate Conservatories Industry

MANSFIELD, UNITED KINGDOM--(Marketwire - Feb. 2, 2010) - Leading conservatories supplier Conservatory Land have welcomed the introduction of a new Ombudsman scheme to regulate the practices of the double glazing and conservatory industry. According to the Nottinghamshire-based company, this move will help to protect consumers against rogue installers and conversely, protect installers and suppliers against homeowners who make unfair complaints. 

The Double Glazing and Conservatory Ombudsman Scheme (DGCOS) is the brainchild of Tony Pickup, the man responsible for the Quality Assurance Association, established to help tradesmen such as bricklayers in the North of England. Pickup has worked with inspectors, arbitrators and mediators since 1996 in a bid to protect the interests of both consumers and workers, whilst maintaining high standards and best practice throughout.

Installers who are members of the DGCOS will be able to offer their customers a range of policies, including deposit protection, work in progress insurance and an insurance-backed guarantee. Homeowners, meanwhile, will be offered access to professional mediators, independent inspectors and a dispute resolution and arbitration service conducted by the Ombudsman. For the first time, the scheme will offer installers protection against unfair complaints from customers and companies who withhold payment for completed work.

The scheme, which has been trialled for over two years, will be promoted by national TV and radio advertising campaigns fronted by Nick Ross, the former presenter of the BBC's Crimewatch and Watchdog programmes. 

According to David Bingham, Managing Director of Conservatory Land, the introduction of the DGCOS is a good move for everyone concerned:

"The introduction of the DGCOS will offer much-needed protection for consumers. Unfortunately, there are people within our industry who have been guilty of malpractice over the years and this is a positive step towards eliminating this. At the same time, there has previously been little protection for installers and suppliers who have been falsely accused of wrongdoing. Hopefully, the DGCOS will help to protect the interests of all parties involved in disputes."

Conservatory Land are the UK's leading manufacturers and suppliers of bespoke conservatories to the DIY market. The company specialises in complex designs and produces superior quality PVCu units from a state-of-the-art, 20,000 square ft. factory in Mansfield Woodhouse, Nottinghamshire. To find out more, visit: http://www.conservatoryland.com.

Contact Information

  • Conservatory Land
    David Bingham
    01623 488 887
    Old Mill Park, Mansfield Woodhouse
    Nottinghamshire, NG19 9BG