SOURCE: Contact Solutions

Contact Solutions

December 15, 2009 06:00 ET

Contact Solutions Deploys Multichannel Pay-By-Phone/Pay-By-Web Solution for State Healthcare Program

Expanding Proven Continuous Improvement Model to Drive New Savings

RESTON, VA--(Marketwire - December 15, 2009) - Contact Solutions, a leading provider of on-demand contact automation solutions including IVR, email/text messaging and web transactions for business and government, announced today that it has integrated pay-by-web functionality with its existing pay-by-phone application to create new savings for a state health insurance program.

Contact Solutions' Continuous Improvement Practice has a history of improving the current pay-by-phone application, increasing savings and reducing the total-cost-of-ownership for the client. By applying this same Methodology to the web channel, significant new savings are projected.

The pay-by-web self service option utilizes the same database integration, credit card clearinghouse transactions and remote integration with the card processor as the pay-by-phone solution. The IVR solution currently processes six million calls annually. Now both the phone and web applications are monitored, continually optimized and reported on as one integrated solution.

"This is very exciting for the state, for Contact Solutions and for the industry as a whole, because it's the first time a true Continuous Improvement Methodology has ever been applied across the voice and web channels," said Paul Logan, Contact Solutions CEO. "Our industry leading Continuous Improvement Practice will find and implement new savings within a client's pay-by-web application, just as we have consistently found new savings opportunities within their pay-by-phone application. This change in approach is long overdue in this industry, and our customers are the first to benefit from the cost-savings and improved service that comes from continually optimizing all customer channels simultaneously."

About Contact Solutions

Contact Solutions delivers on-demand contact automation solutions including IVR, email/text messaging and web transactions, and call center analytics.

The company's core business is to ensure its clients' self-service automation rates continue to increase well after the initial deployment. With its game-changing Continuous Improvement Practice and world-class IVR hosting facilities, Contact Solutions is incentivized to continually find new contact center savings for their clients. By continuously identifying, implementing, and monitoring inbound/outbound notification solutions, Contact Solutions consistently raises the bar on customer savings by reducing live-agent costs and stepping up the end-user experience.

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Contact Information

  • Media Contact:
    Ernie Cote
    Contact Solutions
    (703) 581-6315
    Email Contact

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