SOURCE: Nimsoft

Nimsoft

January 28, 2010 18:00 ET

Credit Agricole Replaces IBM Tivoli With Nimsoft Monitoring Solution

Leading Financial Institution Leverages NMS to Improve Service Levels, Simplify Operations

REDWOOD CITY, CA--(Marketwire - January 28, 2010) - Nimsoft Inc., the first provider of Unified Monitoring™ solutions, announced that Credit Agricole Deveurope has deployed the Nimsoft Monitoring Solution (NMS) across its network infrastructure to monitor systems and applications that serve more than 11,000 brokers. NMS allows Credit Agricole Deveurope to reduce response times to loan inquiries and improve service levels to its customers with around-the-clock, Unified Monitoring.

Credit Agricole Deveurope is a Dutch subsidiary of the French bank Credit Agricole, one of the largest financial institutions in Europe. Credit Agricole Deveurope is one of the largest consumer finance institutions of the Netherlands with a history of almost 90 years. NMS is being used to monitor Credit Agricole Deveurope's applications and dealer interface, as well as its virtual services in a mixed VMware and IBM IT environment.

Credit Agricole Deveurope had been using IBM Tivoli monitoring solutions, but found they were too complicated and did not provide a high-level business view of system and application performance. Nimsoft proved easier to use and maintain and delivered the features needed in a single solution.

"In the Dutch market, fast response times are essential for selling our financial products and services," said Leon Schurgers, IT Manager at Credit Agricole Deverurope. "Our brokers rely on our fully electronic business model. The network and applications must perform at optimal levels at all times to enable fast and efficient response to inquiries. NMS reporting and dashboard features translate IT performance into a clear view of business processes -- information that we use to improve service levels."

Nimsoft is also helping Credit Agricole Devereurope's IT department improve internal service levels by communicating better with various business units.

"NMS is a comprehensive, solution that fits well with Credit Agricole Deveurope's mixed-platform environment, allowing them to monitor all aspects of its business, from the network to the business processes," said Gary Read, Nimsoft president and CEO. "NMS dashboards provide an easy-to-read, customizable interface that clearly displays key information and enhances communications between IT staff and other business units in Credit Agricole Deveurope's organization. NMS reduces overhead and is more manageable than legacy or point solutions."

Credit Agricole Deveurope is now working with Nimsoft to develop requirements for a new interface, which can be used to monitor payment-processing forms sent through an external clearing house. This new interface will connect third-party suppliers with business processes in the Nimsoft environment.

About Credit Agricole Deveurope

Crédit Agricole Deveurope is the market leader in consumer finance in The Netherlands and a subsidiary of Crédit Agricole S.A.. The company strongly believes in long-term relationships. This conviction is emphasized by its sound and solid acceptance procedure when it comes to supplying consumer credits, thereby guaranteeing both top quality business and a strong market position.

About Nimsoft

Nimsoft is the first provider of Unified Monitoring™ solutions for virtualized datacenters, hosted and managed services, cloud platforms, and SaaS resources. With a proven time to value measured in weeks, the Nimsoft Monitoring Solution™ (NMS) reduces an enterprise's total cost of ownership by up to 80 percent compared to legacy systems management vendors, while scaling and extending to places they just cannot go. The Nimsoft Unified Monitoring architecture eliminates the need to deploy a new monitoring solution for outsourced services, public or private clouds, or SaaS implementations. Nearly 1,000 customers use Nimsoft Unified Monitoring solutions, including both mid-market and global organizations such as Amway Corporation, Barclays Capital, Casual Male, European Medicines Agency (EMEA), Ladbrokes, TriNet, and hundreds of leading hosting, cloud and managed service providers such as 1&1, CDW, Hitachi, and Rackspace. For more information, visit www.nimsoft.com. To see Nimsoft Unified Monitoring in action, visit the beta version of the Nimsoft public portal at www.unifiedmonitoring.com.

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