Siebel Systems, Inc.

Siebel Systems, Inc.

January 05, 2005 09:02 ET

DKV Seguros Standardizes on Siebel Healthcare to Manage Customer Relationships




JANUARY 5, 2005 - 09:02 ET

DKV Seguros Standardizes on Siebel Healthcare to
Manage Customer Relationships

SAN MATEO, Calif.--(CCNMatthews - Jan 5, 2005) -

Single Portfolio View Enables Spanish Health Insurance Company to
Cross-Sell Insurance Services and Deliver a Rewarding Service Experience

Siebel Systems, Inc. (Nasdaq:SEBL), a leading provider of business
applications software, today announced that DKV Seguros is successfully
managing customer relationships using Siebel Healthcare. The Spanish
subsidiary of DKV AG, Europe's largest private health insurance company,
DKV Seguros has deployed Siebel Systems' health insurance-specific CRM
solution to align multichannel customer communications spanning the
Internet, telephone, email, fax, and face to face. DKV deployed Siebel
Healthcare to 40 agents in its call center in Barcelona, Spain, as well
as to 120 agents in its nationwide network of regional branches to
integrate separate silos of policy, claims, and billing information.

"Siebel Healthcare is transforming DKV into a customer-focused, agile
healthcare insurance business," said Marino Gonzalez, General Manager of
Organization and IT Systems, DKV Seguros. "We are at an advanced stage
of our multiphase implementation strategy to create a single portfolio
view of more than 1 million customers, agents, and insurance brokers
across multiple channels of interaction. With this Siebel solution, we
have gained a unified view of our customers' portfolios, medical
authorizations, complaints, and payments management."

The comprehensive suite of insurance sales, service, and claims
applications within Siebel Healthcare enables DKV to manage,
synchronize, and coordinate all customer touchpoints across any channel
of interaction. When a customer contacts DKV to obtain a quote on a new
medical, dental, or other insurance service; inquire about an existing
policy; or make a claim, the representative is able to propose other
health insurance services that complement the customer's portfolio.
Agents can even create and dispatch packages of quotes and certificates
using the customer's preferred channel of communication. The result is a
highly efficient sales and service environment ensuring that every
customer receives a consistent, satisfying service experience.

DKV Seguros ( is the Spanish subsidiary of DKV AG, a
member of the ERGO Insurance Group -- Europe's largest private insurance
company. The Group is present in 21 European countries, with 31 million

Siebel Systems pioneered the industry-specific application model and
today delivers 23 industry applications and more than 100
industry-specific solution sets. These solutions, which include Siebel
Healthcare, enable companies to establish a single, enterprise-wide view
of their customers and execute key customer-facing business processes
more efficiently and effectively. For more information on Siebel
Healthcare, please visit

About Siebel Systems

Siebel Systems, Inc. is a leading provider of business applications
software, enabling corporations to sell to, market to, and serve
customers across multiple channels and lines of business. With more than
4,000 customer deployments worldwide, Siebel Systems provides
organizations with a proven set of industry-specific best practices, CRM
applications, market-leading analytics products, and business processes,
empowering them to consistently deliver superior customer experiences
and establish more profitable customer relationships. Siebel Systems'
sales and service facilities are located in more than 30 countries. For
more information about Siebel Systems, Inc., or to review other customer
success stories, please visit

For more information on Siebel Systems solutions and services, please
visit our Web site: CRM -; OnDemand Solutions
-; Industry CRM -; Call Center and Service -; Sales Force Automation -; Marketing Automation -; Business Intelligence -; Integration Solutions -; CRM Services -

Except for the historical information contained herein, this press
release contains forward-looking statements that involve risk or
uncertainties. Future operating results of Siebel Systems may differ
from the results discussed or forecasted in the forward-looking
statements due to factors that include, but are not limited to, risks
associated with customer relations, such as the availability of Siebel
Systems' products and services, customer implementation of products and
services, relationships with customers, third-party vendors and systems
integrators, concentration of revenues in a relatively small number of
customers, existence of errors or defects in products, ability to
successfully manage growth, significant current and expected additional
competition and the need to continue to expand product distribution and
services offerings. Further information on potential factors that could
affect the financial results of Siebel Systems are included in Siebel
Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and
its other filings with the Securities and Exchange Commission, which are
available at Siebel Systems assumes no obligation to update
the information in this press release.

Siebel is a trademark of Siebel Systems, Inc. and may be registered in
certain jurisdictions. All other product and company names mentioned are
the property of their respective owners and are mentioned for
identification purposes only.


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