SOURCE: DMG Consulting

November 07, 2007 08:00 ET

DMG Consulting Names Ted Lubowsky Managing Director

Contact Center Veteran Joins Leading Contact Center Advisory and Consulting Firm

WEST ORANGE, NJ--(Marketwire - November 7, 2007) - DMG Consulting LLC, a leading advisory and consulting firm specializing in contact centers and real-time analytics, today named Ted Lubowsky, contact center solutions veteran, as Managing Director. Mr. Lubowsky will be responsible for growing DMG's successful contact center and enterprise end-user consulting practice, as well as launching new products and business initiatives for DMG's industry-leading contact center and analytics research and advisory practice.

"We are excited to have Ted join us," said Donna Fluss, President and Founder of DMG. "Ted's skill, experience and reputation in growing businesses, as well as his valuable domain expertise in delivering contact center solutions, will enable DMG to expand our practice and offerings around the globe."

DMG is a strategic advisor to enterprises and contact center vendors, large and small. Its mission is to help end users build world-class contact centers by leveraging technology, process and people, while also assisting vendors to develop effective strategy and market plans.

Ted is a twenty-five year veteran in the contact center industry. He is well known and greatly respected by customers for delivering solutions that truly address their needs and provide significant and quantifiable results. Ted has an outstanding track record of successfully helping customers apply technology, professional services and best practices to address their business challenges.

Mr. Lubowsky has been a pioneer in the Workforce Optimization (WFO) and Speech Analytics industries, most recently as Executive Vice President of Utopy, a speech analytics solutions supplier. Previously, he served as Senior Vice President at Envision, a QM and workforce optimization solutions provider. Earlier, Ted was Vice President and General Manager at Comverse Infosys (Verint Systems), where he grew the business dramatically over a 3-year period. He also pioneered significant developments in the QM/Recording industry with the integration of workforce optimization and analytics. In keeping with his overriding interest in meeting customer needs, he introduced consulting services at each company.

"I am very excited about this opportunity," said Mr. Lubowsky. "DMG Consulting has a prestigious reputation and excellent brand recognition among vendors and end users in the contact center market. DMG is leading the way in helping senior management appreciate the benefits and contributions that contact centers can make to the greater enterprise. DMG is already the leading independent authority and advisor to vendors in the contact center market. Our end-user consulting practice has exploded in the past few years. In a world where contact centers have become an essential part of business strategy, DMG is the single most influential consultancy."

About DMG Consulting LLC

DMG Consulting LLC is a strategic advisory and consulting firm specializing in contact centers and real-time analytics. As strategic advisor to end users and vendors, large and small, DMG helps vendors develop products and services that deliver differentiated innovation and benefits to suit the current and future needs of end users. DMG's end-user consulting practice assists management in optimizing the performance of their contact centers by increasing operational efficiency, providing an outstanding customer experience, enhancing loyalty and increasing sales and profits. DMG's actionable strategies and tactics effect change in process and technology to maximize the return from all customer-facing activities -- sales, marketing and customer service.

DMG Consulting is also the leading provider of industry research for many segments of the contact center market, including Quality Management/Liability Recording, Speech Analytics, Performance Management, Surveying, Workforce Management, Contact Center Outsourcing and Hosted Contact Center Solutions. DMG Consulting is a frequent contributor to contact center, CRM and general business publications around the world. DMG Consulting publishes 2 to 3 articles monthly that are read by over 1 million readers around the globe.