Datapulse

Datapulse
Avaya

Avaya

December 15, 2009 11:31 ET

Datapulse Selected for Gold Membership in Avaya DevConnect Program

Leading unified communications applications developer creates innovative solutions that extend the value of Avaya IP telephony networks

RALEIGH, NORTH CAROLINA--(Marketwire - Dec. 15, 2009) - Datapulse, a Mettoni Group company and a global unified communication software developer, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for Gold membership in the Avaya DevConnect program.

With over 25 years of experience, Datapulse specializes in developing software applications and services that improve person to person communications. These unified communications applications include attendant operator consoles; IP telephone screen applications and hosted call management. Additionally, Datapulse brings extensive experience in contact directory and presence integration, helping customers achieve operational efficiencies and improved customer service. Datapulse solutions and services span multiple industries across the world, ranging from financial organizations and healthcare to emergency services, utilities and government agencies.

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

"Through membership in Avaya's developer community Datapulse can offer Avaya customers and partners compliance-tested solutions that will enable them to gain the significant benefits from their investment in Avaya," said Gary Young, CEO of the Mettoni Group. "Working closely with Avaya we will deliver sophisticated and intuitive applications that integrate flawlessly, deploy easily, and offer customers fantastic benefits to their bottom line."

The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

Through the DevConnect program, Avaya provides a number of tools and capabilities to member companies. One example is Avaya Aura™ Application Enablement Services (AES)—a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.

"With the support of development partners like Datapulse, Avaya is able to help businesses operate more efficiently and effectively and stand out in a crowded marketplace," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "By embedding new unified communications capabilities into critical business processes, they can establish a competitive advantage, improve service to their clients and get more out of their network investment."

As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership – Registered, Gold and Platinum – each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. Datapulse is a Gold-level member of the Avaya DevConnect program.

Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Datapulse

Datapulse has been a leading developer of communications applications for over 25 years and provides a range of unified communications applications that improve person to person communications throughout the enterprise. Datapulse products and services are sold and supported globally, through a network of experienced UC business partners. Datapulse is part of the Mettoni Group of companies. www.datapulse.com.

About Mettoni

The Mettoni Group consists of vendor aligned technology companies that develop software and provide advanced services, designed to improve communications and collaboration. By combining a long history of communications technology expertise with high quality, advanced services, Mettoni companies continue to deliver total solutions that help clients across the world increase business efficiency, responsiveness and competitiveness, while improving customer service and reducing costs. www.mettoni.com.

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