SOURCE: Echopass Corporation

January 08, 2008 08:00 ET

Echopass Appoints Brian Galvin as Chief Technology Advisor

Contact Center Industry Veteran Joins Echopass as Chief Technology Advisor to Help Further Accelerate the Company's Growth With Fortune 500 Enterprise Companies

PLEASANTON, CA--(Marketwire - January 8, 2008) - Echopass Corporation, the experts in always-on, on-demand, hosted contact center solutions, today announced the appointment of Brian Galvin as Chief Technology Advisor (CTA). In his new role, Galvin is advising the senior management team on architecture and technology strategy for improving customer service for the Fortune 500 enterprise customer segment. In addition, Galvin will manage the company's intellectual property portfolio.

As the former chief technology officer (CTO) of Genesys Telecommunications Laboratories, an Alcatel-Lucent company, Galvin brings a wealth of first-hand knowledge and expertise surrounding hosted call center solutions for Fortune 500 companies. He is currently a partner and patent agent at Central Coast Patent Agency.

"The appointment of Brian Galvin as chief technology advisor is a strategic move by Echopass to help further accelerate their growth rate, which is already outpacing the hosted contact center industry," said Ashwin Iyer, industry manager for Frost & Sullivan's Contact Center and CRM practice. "By combining the talents of a deeply respected technology luminary who understands the enterprise customer like Galvin with Echopass' own existing expertise in the hosted call center space, the company is poised to remain a leading hosted call center provider both focused on and capable of fully serving large enterprise customer needs."

Galvin brings over 20 years experience to his new advisory role at Echopass. As CTO at Genesys, Galvin was responsible for guiding their product strategy from 2004 through 2007, during which time the company significantly outgrew the market.

"I'm delighted to join the Echopass team," said Galvin. "They have been innovators in the hosted contact center space since 2000 and have the opportunity to further enhance their market leadership position in 2008. In addition to providing a truly unique on-demand contact center solution for serving the enterprise, Echopass has developed a number of technology components that not only provide a real competitive advantage, but will also result in patents that further help differentiate and add value to the company."

"We already are serving many of the Fortune 500, especially those distributed enterprises with multiple contact centers like Apple, Kodak, American Express and Public Storage, helping them improve their customer service and contributing to their top and bottom line," said Vin Deschamps, CEO of Echopass. "Echopass delivers solutions with leading partners including RightNow Technologies, Genesys, Verizon and Sprint. Brian understands the demands of large enterprise customers worldwide which will help us continue to shape our technology decisions and solutions focus, and extend our leadership position in the hosted contact center marketplace."

Previously, Galvin was a highly successful global technology strategy consultant, with a client list that included NTT and Softbank in Japan, Telstra in Australia, several Canadian companies, and many of the largest financial services, telecommunications and high technology companies in the United States. During an earlier tenure at Genesys, he served as operations director from 1995 to 1999 during the company's growth from $2M to $100M in revenue and a successful IPO. Galvin initially joined Genesys from AMD and after spending 13 years as a nuclear engineer in the United States Navy.

Beyond his technology expertise, Galvin is also the holder of numerous issued and pending patents in the United States and several other countries, and has been a registered US Patent Agent since 2002. Galvin holds a Masters Degree in Physics from the Naval Postgraduate School in Monterey, California, and a Bachelors Degree in Biochemistry from Harvard University. Widely known as an industry spokesperson, Galvin has also published articles in the Proceedings of the US Naval Institute and Physics Review Letters, a leading scientific journal.

About Echopass Corporation

Echopass Corporation provides advanced IP-based hosted contact center and customer service solutions as a service for Fortune 500 distributed enterprise customers and government agencies through its unique EchoSystem™ service integration platform. Only Echopass delivers the promise of On-Demand, Always On, Guaranteed, and End-to-End solutions that are both affordable and fully integrated with clients' existing customer contact applications and voice or data technologies. Echopass managed solutions are quick to deploy, easy to use, flexible, and require no capital investment or ongoing maintenance. Privately held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of numerous industry awards for innovation and customer service, including the Red Herring Top 100 Companies award. The company is headquartered in Pleasanton CA. For additional information, please visit or call 1-888-622-5345.

Echopass and Echopass products are registered trademarks of Echopass Corporation. All other trademarks and service marks are the property of their respective owners.

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