April 14, 2010 16:15 ET

Ecora's Customer Success Program Fuels Rapid Release of SP7 for Auditor Professional and V6 of Patch Manager

AUSTIN, TX--(Marketwire - April 14, 2010) -  Ecora Software, the proven market-leader for IT configuration audit and analytics solutions, announces today the releases of Auditor Professional™ SP7 and Patch Manager V6. These are part of Ecora's recently updated product roadmap and a direct result of introducing the Customer Success Program. The Program, launched in late 2009, actively engages Ecora's customer base to drive tangible business value improvements. The scope and speed of Ecora's product releases validate the program's effectiveness.

Auditor Professional discovers, collects, analyzes and reports system configuration data. It delivers immediate value through pre-defined policies and rich reporting for effective configuration management and compliance with internal and external requirements, such as SOX, PCI, GLBA, FISMA/FISCAM, and HIPAA. Auditor Professional SP7 addresses critical customer requirements and enhancements by increasing reporting, archiving and data migration speeds from 2X to 4X, depending on client configurations. It also adds new features such as data exports in Excel or tab delineated files. SP7 sets the foundation for a further increase in data collection speed up to 4X by aggressively leveraging parallel processing in the upcoming SP8.

Patch Manager automates system discovery, patch assessment and patch installation on workstations and servers. It is an easy-to-use tool to manage complex enterprise environments. Patch Manager version 6 extends the platforms and versions available for patching, including Windows 7, as well as products from new vendors, such as Adobe and Oracle.

These rapid deliveries demonstrate Ecora's continued commitment to product investment. The product focus of the company is aligned with the feedback received from Customer Success meetings and emphasizes performance, functionality, and efficiency. Ecora's Customer Success program enables customers to define success metrics twice every year. At the end of each measured period, Ecora leadership discusses Ecora's progress and achievements with the customer executive sponsor. Based on feedback, Ecora and the customer adjust goals to sustain and increase business benefits. 

"Customer Success is our top priority. After speaking with customers, we sharpen our focus to make our products even more competitive," says Atanas Popov, CEO of Ecora. "These releases are a first, but critical step towards rapid product innovation and rethinking of our overall product vision. We are confident our deep development expertise and broad resources will deliver solutions that truly unlock long-term value for our customers."

About Ecora Software

Ecora Software provides configuration audit and compliance reporting solutions to customers worldwide, ensuring their IT infrastructures remain operationally effective, secure and compliant. As a crucial element integrated into an overall Business Service Management (BSM) strategy, Ecora is the market leader in transforming enterprise-wide configuration data into clear, actionable reports providing systemic evidence for regulatory compliance audits and enabling IT best practices. The Company's flagship solution, Auditor Professional, provides immediate value with its agent-less architecture, matched with rich report templates and pre-defined policies, providing the foundation for effective change and configuration management. Ecora Software prepares customers for any IT audit before the auditor arrives, taking the cost and complexity out of compliance audits and enabling IT best practices for more than thousands of customers across a wide range of industries, including many of the Fortune 1000. Please visit us online at

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