SOURCE: Eedo Knowledgeware Corporation

September 20, 2006 12:04 ET

Eedo Knowledgeware Helps Lufthansa Go the Extra Miles & More

Lufthansa Achieves 65% Savings on Course Development Costs With Increased Output Using Eedo's LCMS

NASHUA, NH -- (MARKET WIRE) -- September 20, 2006 -- Lufthansa, one of the world's leading airlines with a choice of over 13,200 flights to more than 188 destinations and Europe's largest frequent flyer program -- Miles & More -- with 11 million members, chose ForceTen™, Eedo's Learning Content Management System (LCMS), to improve the way it trained its Miles & More customer service staff around the world with remarkable results, including:

--  65% savings on course development costs with increased output
--  Classroom training time cut by 60% and improvements to customer
--  Achieved return on investment ahead of completion of first project
    with Eedo's LCMS
Traditionally Miles & More customer service staff had been put through a five day, classroom-based workshop to ensure they were fully prepared to sign up new members and answer customer enquiries. However, Lufthansa wanted more flexibility in its training approach, cutting classroom time for its busy customer service agents while being able to scale the training to match the success of its fast growing frequent flyer program.

Lufthansa's Miles & More subject matter experts, who are based around the world, were able to collaborate with trainers using Eedo's ForceTen to create the self-learning content for the program. ForceTen provided Lufthansa's training development team with:

--  Worldwide online collaborative authoring by allowing the development
    team to use a browser to access a central database of reusable content.
--  Workflow management with its tools for assigning or managing tasks to
    speed up the training course development process. The subject matter
    experts for creating the Lufthansa Miles & More training were located on
    all continents and collaborated online to storyboard and author the
    training content with rapid localization.
--  Drag and drop course builder tools to allow the rapid creation of
    courses via an intuitive drag and drop interface, without the need for
    programming skills.
"Since using Eedo's ForceTen Learning Content Management System we've measured a 65% decrease in course development costs while increasing our performance output dramatically," said Udo Sonne, Senior Manager eLearning, Lufthansa. "While many other companies create a special department for content development, Lufthansa and ForceTen enable rapid content creation across the company as a standard by making the capability available to any subject matter expert in the business. Lufthansa's eLearning Competence Centre supports this process by providing the authoring tools as well as training, coaching, and support for the content development process."

After an initial rollout to 2,000 Lufthansa staff, the program is now expanding to serve employees and handling agents worldwide. The project team has recognized that Eedo's solution achieved return on investment ahead of completion of this first project.

To further address the needs of the Aerospace and Defense sector, Eedo Knowledgeware has hired Mark Scansen, former head of Panasonic Avionics Training and former Supervisor of the Nuclear Training Facility at the Trident Submarine Base in Bangor, Washington, to spearhead a market-focused drive toward this sector. (See Release: Mark Scansen Joins Eedo Knowledgeware, September 20, 2006)

Mark Scansen will be hosting a live webcast on Tuesday, September 26 and October 19 titled: Getting Manufacturing Training Off the Ground - Enterprise Benefits Achieved by Implementing a Learning Content Management System: Case Studies from Panasonic & Lufthansa. To learn more and to register visit:

Also, as former chairman of the AICC (Aviation Industry CBT Committee), Mark will be presenting at the AICC meeting today, being held in Vancouver, Canada. Mark will be delivering a presentation on Eedo Knowledgeware, Eedo's product line and specifically the PENS functionality within ForceTen. In addition, Mark will be discussing Eedo's commitment to the Aviation and Airline Industries.

About Eedo Knowledgeware

Eedo Knowledgeware is a leading provider of learning and knowledge systems to drive productivity and efficiency. Eedo offers a set of powerful, adaptable and easy-to-use tools for business people and learning experts, addressing practical knowledge management requirements including: learning content management, dynamic delivery, simulation, rapid authoring, assessment, knowledge sharing, performance support and indexing and search. Eedo's award-winning products are utilized in a broad range of industries and enterprises such as The Boeing Company, Foreign & Commonwealth Office, Internal Revenue Service, Lufthansa and MetLife. Eedo is privately held, with offices in the U.S.A., Canada, Germany, the Netherlands and the United Kingdom.

Contact Information

  • For Further Information:
    Sharon Howie
    Marketing Coordinator
    Eedo Knowledgeware Corporation
    (819) 775-9494 ext. 249