SOURCE: Empirix Inc.

August 11, 2008 09:15 ET

Empirix Expands Footprint in Canada With New Customer ThinkTel

Hammer XMS Selected for Deeper View Into VoIP-Based Signaling and Voice Quality

BEDFORD, MA--(Marketwire - August 11, 2008) - Empirix® Inc., which helps organizations adopt complex communications solutions with confidence, announced today that ThinkTel, a provider of wholesale voice over broadband solutions and advanced voice applications for Canadian ISPs, IT integrators, cable operators, and carriers, has implemented Empirix's Hammer XMS. ThinkTel selected the Empirix solution for analyzing VoIP signaling and network troubleshooting, helping it to reduce support and resolution times and improve its overall network quality.

Founded in 2003, ThinkTel has grown over the last five years into a national provider of wholesale trunking for business-to-business solutions. As business grew, so did the need to conduct more call analysis. As a result, ThinkTel began using Empirix's Hammer XMS and has since relied upon the VoIP diagnostic tool to provide a complete, clear and accurate picture of what was happening for every call in the network at any given point in time.

Specifically, within only two months ThinkTel noticed a difference in how Hammer XMS was able to augment its operational efficiency. Problem resolution rates increased by 40%, and there was a reduction in per call problem identification time of ten minutes. In addition, ThinkTel noted an added benefit of being able to send call diagnostics directly to the customer and share complete and detailed information about the cause of the issue.

"After reviewing several diagnostic and monitoring options, it was clear Empirix's Hammer XMS solution was the most comprehensive offering that fit our needs," said ThinkTel President and CEO Dave Damer. "Simply put, with Hammer XMS, first time problem resolution numbers are up and we've also been able to use Hammer XMS as a sales and marketing tool since it demonstrates very clearly our capability to diagnose, identify and resolve issues. As a growing company, we're focused on partnering with other organizations that can scale to our growth, and Empirix has proven it will be an asset as we continue to expand."

Empirix's Hammer XMS is a carrier-class monitoring solution designed to ensure the reliability and quality of next-generation services. With Hammer XMS, Network Engineering, Planning, Operations and Customer Care teams are more efficient and confident in their ability to rapidly deploy new services and maintain their current services with higher quality and at lower cost.

"Hammer XMS enables organizations to be more effective with sophisticated VoIP monitoring methods, such as call correlation, per call statistics and diagnostics," said Gordon Eddy, senior director, product management at Empirix. "Implementing these types of advanced diagnostic techniques can make a tremendous difference in productivity for companies like ThinkTel. Our products have been designed with the customer experience in mind, so we're happy to be able to help ThinkTel in its continuing efforts to ensure its customers are satisfied."

About ThinkTel Communications

ThinkTel is a leading provider of wholesale voice over broadband solutions and advanced voice applications. ThinkTel enables ISPs, IT integrators, cable operators, and carriers to deliver VoIP solutions with a minimal need for technical staff or capital investment. ThinkTel also provides all the required services such as E911, order and provisioning systems, billing, and customer self service portals.

ThinkTel owns and operates a National network with over 50 points of presence in Canada. ThinkTel utilizes carrier grade infrastructure and a suite of web based tools to enable customers to manage services in near real time. ThinkTel products include SIP trunking, hosted and premise based PBX solutions, and hosted video surveillance. For more information, visit

About Empirix

Empirix helps organizations adopt complex communications solutions with confidence. We combine the industry's deepest knowledge of telecommunications and self-service applications with award-winning testing and monitoring solutions to ensure our customers realize the promise of their technology investments. Empirix is the only company with expertise that spans the evolution of these advanced technologies across multiple markets -- from testing in R&D labs through monitoring the end-user experience. For over a decade, thousands of quality-conscious network equipment manufacturers, service providers and enterprises worldwide have trusted Empirix to reduce the time and cost of integrating new technologies into existing environments. Visit

Empirix and Hammer are trademarks or registered trademarks of Empirix Inc. in the United States and other countries. All other trademarks contained herein are the property of their respective owners.

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