SOURCE: Enlighta Inc

Enlighta Outsourcing Governance Vendor Management Metrics ITIL Help Desk Service Desk CMDB

November 17, 2009 08:00 ET

Enlighta's ITIL on-Demand Suite Consolidates IT Processes and Legacy Tools for Global Services Delivery

Avago Technologies Selects Enlighta's Infrastructure Library Solution for Its Cloud Computing Platform

SAN RAMON, CA--(Marketwire - November 17, 2009) - Enlighta, Inc., a pioneer of on demand solutions for outsourcing governance and IT Infrastructure Library (ITIL) services delivery, has announced that Avago Technologies (NASDAQ: AVGO) has migrated to Enlighta's ITIL Suite across its extended enterprise. Enlighta's ITIL solution provides companies with an integrated IT delivery suite that includes a services-desk; incident, problem and change management; a configuration database (CMDB); operations communication; and collaborative knowledge management, as well as support for multi-vendor governance across global services providers. In addition, the ITIL solution from Enlighta provides executive-level dashboards and vendor scorecards that empower Avago Technologies management with effective decision support for global services delivery.

Unlike traditional IT management tools, Enlighta's ITIL solution provides senior executives drill-down insight into performance, compliance, quality, satisfaction and cost of services across business units, global suppliers and service lines to drive strategic and tactical decisions.

"We have a clear mandate to reduce the cost of global IT delivery without compromising service delivery. Enlighta's ITIL suite is a key component of this initiative to enable adoption of a multi-vendor global delivery and governance model across our portfolio of IT services," said Bob Rudy, CIO, Avago Technologies. "Enlighta's cloud based solution has enabled us to rapidly automate our delivery processes using ITIL as a best-practices process framework, making it easier to retire legacy IT tools, as well as add and change external service providers."

Andy Nallappan, director of Enterprise Infrastructure, Avago Technologies added, "We are delighted at the pace at which we could roll out the Enlighta suite in production leveraging their On-Demand deployment model and are impressed with the performance and high degree of adaptability of the Enlighta solution. In our evaluation of other leading IT tools, we did not come across any tools vendors that could provide the same breadth and depth of solution capabilities while having a total cost of ownership that was within our target budget. We are glad to have deployed Enlighta as a strategic component of our IT delivery roadmap."

Using Enlighta's ITIL Suite, Enlighta Deliver, end users can request services from IT and submit incidents. Service delivery managers can make effective decisions on prioritization and assignment of work, while getting insight into the productivity and performance of teams and individuals. Additionally, service delivery staff can track and resolve incidents, provision requested services, and notify stakeholders of IT system changes and outages. Moreover, Enlighta's ITIL Suite will allow business managers to submit and approve change requests. Delivery managers will be able to track compliance to operational, as well as end-to-end service levels and perform root-cause analysis.

"We are delighted to have been selected by Avago Technologies and are committed to their success. For enterprises unhappy with the thousands of dollars spent annually on licensing, maintenance and support of disparate legacy IT management tools and grapple with inadequate tools support for governance of global services delivery, Enlighta provides a cost-effective and on demand ITIL service delivery solution that empowers them to integrate and govern global services suppliers," said Nipun Sehgal, CEO of Enlighta.

About Avago Technologies

Avago Technologies is a leading supplier of analog interface components for communications, industrial and consumer applications. Information about Avago is available on the Web at www.avagotech.com.

About Enlighta, Inc.

Enlighta is a leading provider of ITIL delivery and Outsourcing management solutions to global 2000 companies and IT and BPO services providers. Enlighta's solutions enable companies to manage and govern their outsourced or offshore services in real-time, reducing the risk of failure of such operations. For IT and BPO services providers, Enlighta's solutions enable effective performance and compliance reporting across all customer engagements, and automation of services delivery and staffing processes. For more information, please visit www.enlighta.com.

Enlighta, Enlighta Inc are the trademarks of Enlighta Inc. All other trademarks are the property of their respective owners.

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