SOURCE: EthicsPoint

January 23, 2008 11:00 ET

EthicsPoint Expands Call Center, Allowing for Increased Growth and Call Volume

Market Leader in Hotline/Helpline and Issue and Event Management Solutions Prepares to Process Over 250,000 Calls in 2008

PORTLAND, OR--(Marketwire - January 23, 2008) - EthicsPoint, Inc., a market leader in Software-as-a-Service solutions for Issue and Event Management, announced today that the company has expanded its wholly owned and operated Portland, Oregon Call Center to accommodate its increasing client base. EthicsPoint has more than tripled staffing in its Call Center since its inception in 2003. In commitment to the company's goal of providing every client with prompt responses to hotline calls, EthicsPoint has expanded to a state-of-the-art facility that more than doubles its prior Call Center capacity.

"We're excited about the move into the new space, and we expect this investment to support our explosive year-over-year growth," said Tom O'Keefe, vice president of worldwide sales for EthicsPoint. "The facility has multiple backbones of telephony and Internet access feed, which will help us efficiently handle the over 250,000 calls that we expect in 2008. This move represents our ongoing commitment to constantly improve the quality of services EthicsPoint provides to its customers and allows us to leverage our increasing scale in a way that delivers the best quality and cost efficiency."

The EthicsPoint Call Center is housed in an unbranded, hardened facility with a 24/7/365 double ring of access security. It has automatic short-term battery and long-term generator backup power supplies to ensure virtually uninterrupted service in the event of a power failure. All Call Center staff are employees of EthicsPoint and are dedicated solely to the intake of governance, risk, and compliance-related reports.

About EthicsPoint

EthicsPoint is a market leader in business process optimization for Issue, Event, and Loss Management. We provide a robust, on-demand workflow solution that leverages our industry-leading global hotline and report management system. Our solution can cost-efficiently integrate detached, localized activities or provide immediate point solution benefits. The EthicsPoint solution is used by over 1,700 clients in a variety of industries to incorporate compliance initiatives and business process management via a "pay as you grow," Software-as-a-Service delivery model. For more information visit www.ethicspoint.com.

Contact Information

  • Contact:
    Robin R. Carter
    Director of Marketing Communications
    EthicsPoint, Inc.
    (503) 726-2272