SOURCE: Expert System

Expert System

June 23, 2010 12:00 ET

Expert System's COGITO® Monitor Available as Semantic Platform

Europe's Leader in Developing and Distributing Online Decision Support Systems Adopts COGITO® Monitor Platform to Semantically Search and Analyze Online Sentiment

SAN FRANCISCO, CA--(Marketwire - June 23, 2010) -  Expert System, leading provider of semantic software that searches, discovers, classifies and interprets text information, announces a new platform version of COGITO® Monitor. Using natural language processing, COGITO Monitor uncovers, processes and analyzes Web-based text even within unstructured social media platforms. The COGITO Monitor platform is available with an API, so users can integrate with other technology solutions such as business intelligence, master data management or reporting applications.

CRIBIS D&B, part of the CRIF company that develops and distributes online information systems for credit and marketing activities, has partnered with Expert System to semantically monitor customer sentiment for 20,000 businesses and banking institutions worldwide. CRIBIS D&B and Expert System are jointly offering the COGITO Monitor platform for businesses that need help identifying opportunities to connect with customers during tumultuous economic times.

"Our primary responsibility is to provide optimum service to our customers," said CRIBIS D&B Managing Director Marco Preti. "There is no way we could truly meet the needs of companies and the financial institutions that serve them without monitoring discussions and sentiment online. With Expert System's help, we have an accurate view of topics, trends and conversations we need to address immediately."

COGITO Monitor automatically searches, tallies and graphs customers' feedback about products and services from millions of Web pages. Unlike most sentiment monitoring tools, COGITO Monitor not only understands what is being discussed, but how it is being discussed so companies can make more informed business decisions.

"In turbulent industries such as financial services, oil and American auto, it is especially critical to hear the voice of the consumer," said Expert System USA CEO J. Brooke Aker. "Companies need to know how their customers feel about their products, services, brands and competitors to be able to grow and improve. Most companies don't know where to look first. COGITO Monitor culls public sentiment from the social media forums that hold such important data so companies can become industry leaders."

For more information on COGITO Monitor, please visit www.expertsystem.net.

About Expert System

Expert System is the leading provider of semantic software, which discovers, classifies and interprets text information. All Expert System products, which are based on the patent pending technology COGITO®, leverage the company's expertise in the development of business solutions for the primary markets (i.e. Automotive, Consumer Electronics, Oil & Gas, Media, Mobile, etc.) and support the activities of Knowledge Management, Customer Care, and Intelligence. Worldwide customers include Eni Group, Pirelli, ANSA, Telecom Italia, Microsoft, BNP Paribas, the Italian Ministry of Defence, and the Ministry of Interior Affairs. For more information, please visit: www.expertsystem.net

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