SOURCE: Experticity

October 23, 2007 12:17 ET

Experticity Designated as an IBM "Ready For" Self Service Retail Partner

Leading Provider of In-Store Customer Support Solutions to Demonstrate Experticity 4.0 and the Future of Video-Assisted Customer Service at 2007 Kioskcom Self Service Expo

NEW YORK, NY--(Marketwire - October 23, 2007) - Booth #313 -- Experticity, the pioneer of live video-assisted customer support solutions, today announced that its Experticity award-winning customer service platform has been designated as a "Ready For" IBM Retail Store Innovations solution partner. Experticity will be demonstrating version 4.0 of its groundbreaking video-assisted customer service platform on IBM's AnyPlace Kiosk at this year's Kioskcom Self Service Expo at the Jacob Javits Center in New York.

"IBM is committed to helping a new generation of retailers embrace the future and its AnyPlace Kiosks represent a radical new approach to self-service that Experticity is proud to be a part of," said DL Baron, founder and CEO of Experticity. "The Experticity video-assisted platform is redefining the in-store customer experience and through this partnership with IBM, we'll now have access to a broad set of resources to turn this vision into a retail reality."

IBM is delivering new technologies and services as part of the IBM Consumer Services Initiative, including a powerful self-service kiosk with built-in wireless capabilities and point-of-sale options, a new line of self checkout systems, enhanced systems management capabilities, and a services practice focused on delivering customer-facing solutions. IBM also introduced the Self Service Alliance program, intended to drive innovation and create new uses for self-service technologies through collaboration and standards-based technologies. Experticity 4.0 solution is one of the first products to be featured in IBM's global initiative and promises to fundamentally change the way service providers connect and interact with their customers.

About Experticity

Headquartered in Seattle, Washington, Experticity is the pioneer of live on-screen expert staffing technologies and has been developing remote service solutions for the retail industry since 2005. Experticity's patent pending, proprietary right-staffing technology enables companies to load-balance live customer service staff from a remote location to service front-lines, using real-time, two-way video, audio, and data screens to provide customers with a personalized, one-on-one service experience.

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