SOURCE: Fiorano Software, Inc.

October 26, 2005 11:00 ET

Fiorano ESB™ Enables Norwegian Cruise Line® to Cast Off Inefficient Reservation System Interface

Business Integration Software Replaces Old Way of Connecting With Travel Partners, Saving Company Months of Redundant Programming Time, Hundreds of Thousands of Dollars

LOS GATOS, CA -- (MARKET WIRE) -- October 26, 2005 -- Fiorano Software, Inc. announced today that NCL Corporation (NCL) has deployed Fiorano ESB™ to develop an OTA-compliant reservation system interface.

Led by Kevin Quinlivan, NCL's chief information officer, the company is aggressively looking for new ways to both pare costs and improve service by revamping its corporate IT platforms. Chief among these initiatives was a recent effort to standardize NCL's reservation system interface in order to make integration with travel partners easier and less expensive.

Not long ago the travel industry began addressing its interoperability issues through bodies like the Open Travel™ Alliance (OTA), a joint initiative of travel industry business and technology leaders. NCL, wishing to develop its own OTA-compliant connection method, began looking for a business integration software package that would enable the standardized interface. After looking at several alternative platforms, NCL chose Fiorano ESB, the Enterprise Service Bus product from Fiorano Software, as its key enabling technology.

"Fiorano ESB made a lot of sense to us," said Joe Navarro, Director of Systems Development and the chief architect for NCL. "We felt it was more technically robust, especially due to the large number of easy-to-use development tools. Its support for both Java and XML also meant it could talk to a wide range of our applications and operating systems."

NCL made the decision to choose Fiorano ESB in mid-2004 and chose the Amadeus System, one of the travel industry's largest and most visible travel agency consortiums, as the first partner to connect via its new solution.

"We use an IBM RISC 6000, running AIX, as the hardware platform for our cruise reservation system," states Navarro. "Fiorano ESB connects directly to our core application, Freestyle Connect, as well as our Oracle database."

In December 2004, just two and one-half months, the NCL-Amadeus messaging platform went into its pilot test with travel agents, experiencing exceptional results from the start. Since Amadeus is especially strong in Europe, NCL began seeing increased business from that region within a short period of time. Rollout to all Amadeus agents began in March 2005.

"NCL is very pleased with Fiorano ESB's performance," Navarro points out. "With our new standardized API now in place, the old point-to-point integration approach is a thing of the past. We've replaced customized, six-month integration projects with a single connectivity solution. Best of all, it's estimated that average reservation costs will decrease from $40 to $13 per booking."

Based on the success of Fiorano ESB in one of its most business-critical computing applications, NCL is now looking at using the integration software to interconnect other key software packages such as its PeopleSoft financial management system and its Fidelio Cruise Ship Management System, a program which coordinates all onboard computing tasks from tallying room charges to ordering supplies.

About Fiorano Software, Inc.:

Based in Silicon Valley, California, USA, Fiorano ( is a leading provider of Enterprise class Integration Middleware. Global leaders such as American Express, AT&T Wireless, Boeing, BTI Canada, FedEx, GAC, Motorola, Morgan Stanley, Schlumberger and POSCO have used Fiorano technology to deploy their Enterprise Nervous Systems.

About NCL Corporation: NCL Corporation ("NCL") is an innovative cruise company headquartered in Miami, Florida, with a fleet of 16 ships in service and under construction. Read more about NCL at

Contact Information

    Ankur Gupta
    Fiorano Software, Inc.
    (408) 354 3210
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