SOURCE: Cincom Systems

October 02, 2007 10:59 ET

Five Ideas to Ignite IT Success in Your Front Office

Efficient Product Configuration and Quote Management Key to Success According to Independent Survey

CINCINNATI, OH--(Marketwire - October 2, 2007) - While the focus has traditionally been on automating back-office functions, IT departments are discovering that improving front-office functions such as quotation management and sales configuration can lead to faster order fulfillment, fewer error-ridden quotes, and ultimately, more satisfied customers.

In a 50-minute recorded webinar released today by Cincom Systems, "Five Ideas that Will Ignite Success Regarding IT in Your Front Office" (, Cincom Systems; AMR Research; and Soeren Brogaard Jensen, vice president, Enterprise Application Software at American Power Conversion, discuss the findings of the industry's first survey of best practices in IT effectiveness for build-to-order products.

The survey results show that "there is a need to empower the knowledge worker," says Jim Wilson, program director, Cincom Systems. "IT organizations have done a great job at automating systems and standardizing platforms. But by and large, knowledge workers are left to fend for themselves. Left to their own means, they are using spreadsheets and homegrown systems that are outside the realm of IT. These homegrown systems are not sustainable in the long term."

"Five Ideas that Will Ignite Success Regarding IT in Your Front Office" will also reveal an action plan for extracting and automating the value found in your front-office processes.

"CRM failure rates are 31 percent," says Rob Bois, AMR research director. "The cause of the failure usually isn't with the software or the actual implementation. The problem is that the companies are measuring the wrong things, or worse, not measuring anything at all."

Specifically you'll learn:

--  Why the front office matters
--  The most popular front-office improvement methodologies
--  The importance of aligning IT with front-office operations
--  The best metrics for measuring front-office effectiveness
--  How American Power Conversion improved its IT front office and its

To listen to "Five Ideas that Will Ignite Success Regarding IT in Your Front Office," please visit

To learn more about Cincom's Quote-to-Order solutions, please visit

About Cincom Systems

Cincom delivers and supports innovative software and services to simplify complex business processes. For nearly 40 years, we have empowered thousands of clients worldwide to transform their businesses and outperform the competition by providing ways to increase revenue, control cost, minimize risk, and achieve rapid ROI.

Cincom serves clients on six continents including BMW, Citibank, Boeing, Ericsson, Penn State University, Milacron, Siemens, and Trane. For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to, or visit the company's website at

Cincom and the Quadrant Logo are registered trademarks of Cincom Systems, Inc. All other trademarks belong to their respective companies.

© 2007 Cincom Systems, Inc. All Rights Reserved

Contact Information

  • Media Contact:
    Donna Hedge Burns
    Public Relations Specialist
    Cincom Systems, Inc.
    Email Contact