SOURCE: Fonality

Fonality

March 24, 2010 09:00 ET

Fonality Receives INTERNET TELEPHONY® Magazine's Twelfth Annual Product of the Year Award

Call Center Edition Recognized for Outstanding Innovation

LOS ANGELES, CA--(Marketwire - March 24, 2010) -  Fonality, a leading provider of cloud-based business phone systems, announced today that Technology Marketing Corporation's (TMC®INTERNET TELEPHONY magazine has named Fonality's Call Center Edition as a recipient of its 2009 Product of the Year Award. 

"INTERNET TELEPHONY is proud to grant Fonality a 2009 Product of the Year Award for their Call Center Edition. Fonality has proven its commitment to quality and excellence while addressing real needs in the marketplace," said Rich Tehrani, CEO, TMC. "We're happy to recognize and honor Fonality for their development of IP communications technology. We look forward to more innovative solutions from them in the future."

"We're thrilled that TMC has recognized our efforts to provide cloud phone system solutions that are advanced enough to serve the needs of small and medium enterprises," said VP of Marketing, Corey Brundage.

Fonality's Call Center Edition is a powerful, yet flexible business phone system that is easy to deploy and manage. It includes all the features needed to efficiently route calls as well as manage and monitor a call center. It is scalable to grow with a business and supported by Fonality's superior 24/7 Technical Support. Fonality's Call Center Edition includes advanced features such as a Full-Featured ACD, Conference Bridges, Advanced CRM Integration, Auto Attendant, Unlimited Call Queues, FindMe, Voicemail to Email and Advanced Reporting.

A complete list of Product of the Year winners is published in the February 2010 issue of INTERNET TELEPHONY magazine, (www.itmag.com). INTERNET TELEPHONY has been the authority in IP communication since 1998™. For more information about TMC, please visit www.tmcnet.com.

Products and Technology
Fonality's cloud-based business communications solutions replace traditional phone systems and add advanced functionality including conference bridges, unified messaging, chat, voicemail and email, presence management, contact center applications, and integration with products such as Microsoft Outlook, Google, Salesforce. Fonality's patented technology also provides automated system monitoring, configuration backups, rock-solid connectivity, simplified multi-location networking, and complete data privacy over the cloud. Solutions are a fraction of the cost of traditional premise-based systems and scale from single-site businesses with basic needs to multi-location corporations with distributed call centers.

About Fonality
Founded in 2004 and headquartered in Culver City, Calif., Fonality is a leading developer and marketer of cloud-based business phone systems and unified communications solutions for small to medium sized businesses. Investors include Draper Fisher Jurvetson, Intel Capital, and Azure Capital Partners. For more information, visit: www.fonality.com.

Contact Information

  • Fonality Contact:
    Amy Shugart
    Marketing Manager
    410-861-4300, ext. 6162
    Email Contact

    TMC Contact:
    Jan Pierret
    Marketing Manager
    203-852-6800, ext. 228
    Email Contact