SOURCE: ClickFox

ClickFox

June 16, 2010 06:00 ET

Former T-Mobile Executive Joins ClickFox Customer Advisory Board

Industry Innovator Robert Strickland to Provide Strategic Expertise to Leader in Customer Experience Analytics

ATLANTA, GA--(Marketwire - June 16, 2010) -  ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions, is pleased to announce the addition of Robert Strickland, Senior Consultant to Amdocs, Ltd, to their customer advisory board. The ClickFox advisory board is comprised of progressive executives from leading, world-class organizations in financial services, telecom, utility and insurance, who share a mission to improve and optimize the complete, cross-channel customer experience.

Strickland brings with him a wealth of experience specific to the customer experience analytics market. Prior to joining Amdocs, Ltd, Strickland was the Chief Information Officer and Senior Vice President of T-Mobile USA, Inc., where he was responsible for an operation that supported 33.8M wireless subscribers in North America. While there, he led the "OpenSpan" initiative, an effort to use service-oriented architecture to revamp the T-Mobile customer service experience, which earned him a CIO 100 Award in 2009. Strickland has also held senior executive technology positions at EchoStar Communications Corporation, and Landmark Communications, where he helped shape the strategy and subsequent success of The Weather Channel as a major source of weather information on the Internet.

"ClickFox is doing something truly unique in the customer experience marketplace -- enabling enterprises to view experience from the customer's point of view -- across all channels and interactions," said Strickland. "This represents a new and innovative model that gets to the heart of the most critical issues impacting customer satisfaction and retention for significant bottom-line results -- I share the vision they have for delivering complete understanding and insight into today's consumers." 

"ClickFox will leverage Rob's extensive experience and innovative vision for our growing advisory board," said Marco Pacelli, CEO of ClickFox. "His expertise and successful track record of applying technology to achieve strategic business results makes him a highly valuable asset for ClickFox's continued growth and dominance in the customer experience analytics market."

ClickFox's customer base includes leading organizations in utilities, healthcare, telecommunications, insurance, technology and retail. Approaching 1 billion customer interactions being processed each month across every channel available to consumers today, ClickFox is the only solution on the market enabling true cross-channel customer experience analysis.

ABOUT CLICKFOX

ClickFox is the defining leader of customer experience analytics (CEA) software and solutions. Transcending a limited single channel view, ClickFox CEA patented behavioral analysis engine provides a visually intuitive mapping of all customer interactions -- from IVR, retail, web, and email to agent CRM desktops, handheld devices, and interactive kiosks -- delivering unparalleled visibility to uncover hidden connections and reveal bottom-line customer insights. Deployed by some of the nation's largest telcos, financial institutions, among other Fortune 500 enterprises, ClickFox has a proven track record of helping world-class service providers dramatically boost operational efficiency and profitability. 

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Contact Information

  • Contact:
    Kimya Coker
    ClickFox Director of Marketing
    Email Contact
    +1 (404) 351-8020