February 16, 2010 08:00 ET

GXS Signs 49 New B2B Outsourcing Customers in 2009

European and Consumer Products Companies Demonstrate Most Significant Growth for GXS Managed Services

GAITHERSBURG, MD--(Marketwire - February 16, 2010) -   GXS, a leading provider of business-to-business (B2B) e-commerce solutions, today announced that it signed 49 new GXS Managed Services customers in 2009. This is a 63 percent increase over the number of new customers signed the previous year. Approximately 50 percent of the customer deals were signed by businesses based in North America, with 30 percent in Europe and 20 percent in Asia-Pacific. In addition, GXS Managed Services revenue increased 13 percent in 2009 versus 2008.

GXS Managed Services is the fastest growing part of GXS business with clients in 18 countries. This year, the European market achieved significant growth in adoption. In fact, the number of new customers signed in Europe was three-times that signed in 2008. Europe, Middle East and Africa (EMEA) revenue growth overall for GXS Managed Services was 18 percent. GXS has observed a variety of other growth indicators and trends in Managed Services including:

  • Revenue growth of 135 percent from 2005 to 2009;
  • A customer retention rate of 96 percent in 2009; and
  • 25 renewals/contract expansions in 2009.

New customers that selected GXS Managed Services in 2009 include Avid Technology, B2Boost, Dairy Crest, Jaguar Land Rover, LSG SkyChefs, Marks & Spencer, Snack Brands Australia and Wegmans. GXS Managed Services customers represent a variety of vertical industries including retail, consumer products, financial services, manufacturing, high tech, automotive and logistics. The largest vertical markets represented among the new clients signed in 2009 were consumer goods, high tech and financial services. Companies are using GXS Managed Services to support a variety of innovative endeavors such as ERP integration, small supplier enablement via GXS Trading Grid® for Excel, bulk or flat-file exchange, financial document exchange and gaining greater overall visibility into global supply chains. In fact, 35 percent of new customers are integrating their B2B e-commerce environments and transactions directly with their SAP systems via GXS Managed Services.

"Avid has a complex B2B e-commerce environment, requiring us to support multiple standards and protocols. GXS relieves us of that complexity through its world-class transaction management services, support for multiple business rules, B2B event management services and robust reporting capabilities," said Jerry Kelly, vice president and CIO of Avid. "We also needed a B2B provider that could seamlessly integrate with our back office systems to maximize the efficiency of our business and to minimize any data inconsistencies. GXS demonstrated to us their ability to achieve these objectives and we are optimistic about the possibilities for greater B2B performance and cost-savings via B2B outsourcing."

In a recent report, Gartner stated, "So far in 2009, companies have spent more than $500 million on B2B integration outsourcing, and, based on demand from IT end users, we estimate that this market segment will register a compound annual growth rate of 20 percent, at least through 2009 and 2010."(1)

"GXS Managed Services continues to achieve unprecedented growth and adoption around the world," said Bobby Patrick, chief marketing officer at GXS. "The usefulness and value of B2B outsourcing is clearly not limited to particular verticals or geographies; it is being adopted globally by businesses of every type and location. The reasons for that are multi-fold: first, the value and return on GXS Managed Services is proven and documented; second, GXS continues to innovate and add new capabilities to its portfolio; and third, GXS makes it easy for companies to expand and manage their B2B communities globally."

GXS Managed Services is a comprehensive B2B outsourcing solution that provides companies with the people, processes and technologies necessary to maintain complex B2B e-commerce programs. With B2B outsourcing from GXS, companies can build and grow B2B networks without making additional investment in hardware, software or human resources. More than 240 companies currently use GXS Managed Services around the world, including Accenture, Avid Technologies, BB&T, InFocus, Jaguar Land Rover, Mitsubishi and Verizon. GXS provides customers with world-class B2B program management including trading community management, global supply chain visibility, transaction management, data translation, systems administration and supplier performance reporting. 

About GXS
GXS is a leading global provider of B2B e-commerce solutions that simplify and enhance business process integration and collaboration among trading partners. Organizations worldwide, including more than 70 percent of the Fortune 500, leverage the on-demand services on GXS Trading Grid® to extend supply chain networks, optimize product launches, automate warehouse receiving, manage electronic payments and gain supply chain visibility. GXS Managed Services, GXS' B2B outsourcing solution, empowers customers with the expertise, technical infrastructure and program support to conduct B2B e-commerce with trading partners globally. 

Based in Gaithersburg, Md., GXS has an extensive global network and has local offices in the Americas, Europe and Asia-Pacific regions. GXS can be found on the Web at www.gxs.com and

All products and services mentioned are trademarks of their respective companies.

(1) Gartner "Hype Cycle for IT Outsourcing, 2009," July 21, 2009.