SOURCE: Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company

October 01, 2007 13:06 ET

Genesys Appoints Paul Segre President and CEO

Key Member of Current Executive Team to Drive Next Stage of Growth for Leading Provider of Customer Service Software

SAN FRANCISCO, CA--(Marketwire - October 1, 2007) - Genesys Telecommunications Laboratories, an Alcatel-Lucent company (PARIS: ALU) (NYSE: ALU) today announced that Paul Segre, its current Chief Operating Officer, has been appointed as president and CEO. As a key member of the current management team, Mr. Segre has played a major role in shaping its growth strategy over the past five years.

As COO, Mr. Segre has served as a key architect of Genesys strategy to expand its market footprint by developing Dynamic Contact Center technology to enable enterprise to adapt to fast-changing customer service environments. He has also championed its increased investment in IP and voice self-service offerings that extend communications beyond the contact center.

Mr. Segre joined Genesys in 2002 as the CTO, responsible for product strategy and development, so his experience spans both the product creation capabilities as well as the sales and operations execution of the company. Before joining Genesys, he was Vice President and General Manager of Alcatel's (now Alcatel-Lucent) Wireline Access business unit, the leading provider of next-generation Digital Loop Carrier products. Previously, he held the position of Vice President and General Manager of the Advanced Products Division for DSC (formerly Digital Switch Corporation) and held various senior management positions at AT&T in network management and workforce management.

"Paul Segre is the natural choice to take Genesys to the next level. His leadership skills and experience with Genesys' people and technology, its partners and customers will benefit the entire organization," said Hubert de Pesquidoux, President, Alcatel-Lucent Enterprise Business Group.

Wes Hayden, Genesys' former CEO, will join Nuance as president of a newly formed Enterprise Division. As a result, Genesys and Nuance expect to develop their existing partnership, in which they jointly sell and implement customer service and speech solutions.

"Genesys is just beginning to realize its full potential," Segre said. "Our core markets remain very healthy, with Genesys expanding at more than twice the market growth rate. And we are gaining incredible traction for our strategy of creating a unified platform for delivering rich customer experiences via the web, voice or video across any device," Segre added.

About Genesys Telecommunications Laboratories, Inc.

Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources -- self-service or assisted-service -- to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to or visit the industry blog at

About Alcatel-Lucent

Alcatel-Lucent (PARIS: ALU) (NYSE: ALU) provides solutions that enable service providers, enterprises and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications, and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved adjusted proforma revenues of Euro 18.3 billion in 2006 and is incorporated in France, with executive offices located in Paris. [All figures exclude impact of activities transferred to Thales]. For more information, visit Alcatel-Lucent on the Internet:

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