SOURCE: Empirix Inc.

October 15, 2007 08:05 ET

Global Crossing Deploys Empirix for VoIP Service Monitoring

Hammer XMS Selected for Use in Nine Global Crossing Locations to Support the Company's VoIP Growth

BEDFORD, MA--(Marketwire - October 15, 2007) - Empirix® Inc., which helps organizations adopt complex communications solutions with confidence, announced today that Global Crossing (NASDAQ: GLBC), a leading global IP solutions provider, has selected its Hammer XMS to monitor and test call quality on Global Crossing's global IP-based network.

Global Crossing offers its enterprise and carrier customers a highly reliable worldwide network, designed for the convergence of voice, video and data. The company sought a partner that could help it ensure the highest levels of VoIP quality. Based on Global Crossing's commitment to customer satisfaction, it had the following VoIP monitoring and quality assurance requirements:

--  Scalability to handle the pure volume and rapid growth associated with
    a Tier One network;
--  Ability to correlate VoIP signaling and RTP transactions across a
    global VoIP network;
--  Reporting and analysis of service quality by customer;
--  Management of Service Level Agreement (SLA) metrics; and
--  Deep diagnostics of VoIP call flows for rapid problem resolution.
    

Empirix's Hammer XMS is a carrier-class monitoring solution designed to ensure the reliability and quality of next-generation services. Hammer XMS offers Network Engineering, Planning, Operations and Customer Care teams the ability to both efficiently and confidently deploy new services and maintain current services with higher quality and at a lower cost.

Notes Jim Watts, Global Crossing Vice President, Engineering, "As part of our efforts to continually enhance our VoIP suite of services, Hammer XMS provides Global Crossing the ability to monitor and test IP call quality across our VoIP network. This allows a quicker response and better resolution times for network outages and customer impacting issues. Hammer XMS' ease of use, real-time reports, and feature sets deliver a viable, proactive network analysis environment."

"This is a particularly exciting opportunity to see our partnership with Global Crossing enable yet another successful Hammer XMS implementation," said Duane Sword, Vice President of Product Management at Empirix. "Global Crossing understands the tremendous impact that consistent service quality can have worldwide. By applying our VoIP monitoring solution, the company has taken a strong, proactive approach to ensuring its customers' quality needs are always met by solving issues before the customer is even aware. We look forward to helping Global Crossing maintain its superior customer satisfaction ratings as demand for VoIP continues to grow."

About Global Crossing

Global Crossing (NASDAQ: GLBC) provides telecommunications solutions over the world's first integrated global IP-based network. Its core network connects more than 390 cities in more than 30 countries worldwide, and delivers services to more than 600 cities in more than 60 countries and 6 continents around the globe. The company's global sales and support model matches the network footprint and, like the network, delivers a consistent customer experience worldwide.

Global Crossing IP services are global in scale, linking the world's enterprises, governments and carriers with customers, employees and partners worldwide in a secure environment that is ideally suited for IP-based business applications, allowing e-commerce to thrive. The company offers a full range of data, voice and security products to approximately 40 percent of the Fortune 500, as well as 700 carriers, mobile operators and ISPs. Its Professional Services and Managed Solutions provide VoIP, security and network consulting and management services to support its Global Crossing IP VPN service and Global Crossing VoIP services. Global Crossing was the first -- and remains the only -- global communications provider with IPv6 natively deployed in both its private and public backbone networks.

Please visit www.globalcrossing.com or http://blogs.globalcrossing.com for more information about Global Crossing.

About Empirix

Empirix helps organizations adopt complex communications solutions with confidence. We combine the industry's deepest knowledge of telecommunications and self-service applications with award-winning testing and monitoring solutions to ensure our customers realize the promise of their technology investments. Empirix is the only company with expertise that spans the evolution of these advanced technologies across multiple markets -- from testing in R&D labs through monitoring the end-user experience. For over a decade, thousands of quality-conscious network equipment manufacturers, service providers and enterprises worldwide have trusted Empirix to reduce the time and cost of integrating new technologies into existing environments. Visit www.empirix.com.

Empirix and Hammer are trademarks or registered trademarks of Empirix Inc. in the United States and other countries. All other trademarks contained herein are the property of their respective owners.

Contact Information