SOURCE: The McNett Agency

January 16, 2008 12:40 ET

Group Health Insurance Customer Service Helps Oklahoma Firm

The Exceptional Customer Service of McNett Agency, a Group Health Insurance Specialist in Tulsa, Okla., Saved an Oklahoma Firm Tangled in an Employee Insurance Nightmare

TULSA, OK--(Marketwire - January 16, 2008) - When a Tulsa-based volunteer organization first signed on with The McNett Agency, an employee benefits specialist in Tulsa, Okla., they were in the midst of a group health insurance nightmare.

"They have several hundred employees and were being serviced by another broker," said Bob McNett, president of The McNett Agency (http://www.grouphealthinsurancetulsa.com). "Their billing was messed up, people were complaining because their claims were not being processed accurately, and the employees did not really even understand how their group medical insurance program worked. The client was at his wit's end."

Nicole Mark, the vice president of human resources at the volunteer organization, had used The McNett Agency as the benefits broker for her previous employer. She called The McNett Agency for help, and they came in to make sense of the chaos.

"We worked with the client and the insurance company initially to get the monthly billing statement fully updated," McNett said. "That was a mess. We had to go back and add employees who had been missed and take off employees that had been terminated. We also had to get the client credited for premiums that had been overpaid."

Over the first few months, The McNett Agency got the billing statement running smoothly, and trained the employees to call The McNett Agency directly whenever a claims problem or benefit question came up. Their problems were solved quickly and efficiently without wasting time navigating the insurance company's automated phone service.

Mark says her job is much easier since The McNett Agency came on board.

"I have been in human resources for 10 years, and The McNett Agency provides the best support of any organization I've worked with," said Mark.

According to McNett, a good benefits broker is vital whether a company has two employees or two thousand. Though they should be experts on helping companies set up a plan initially, they should also be the main point of service for the plan's ongoing maintenance.

"Most brokers are happy to sell you a plan, but sort of disappear when you have a question or problem," McNett said. "Customer service is absolutely vital to keep a group medical, dental, life or disability plan running efficiently."

For more information about group medical insurance and other employee benefit plans, call The McNett Agency toll free at 866-497-7119 or visit them online at http://www.grouphealthinsurancetulsa.com.

About the Company:

The McNett Agency was built on the concept of delivering personalized service to the group employee benefits market. In business for 27 years, The McNett Agency currently serves approximately 160 Oklahoma businesses for their group health, life, dental and disability plans.

Press release provided by Xeal Inc. (http://www.xeal.com)

Contact Information

  • Contact Information
    Bob McNett
    The McNett Agency
    Email Contact
    (918) 294-3712