December 09, 2009 08:00 ET

Harland Financial Solutions Selects InQuira as the Foundation of Its Knowledge-Centered Support Initiative

Global Financial Solutions Provider Bolsters Collaboration, Integration and Efficiency Across the Company

SAN BRUNO, CA--(Marketwire - December 9, 2009) - InQuira today announced that Harland Financial Solutions selected InQuira's Web Self-Service and Contact Center knowledge management solutions to deploy companywide. The implementation will streamline the sharing of product and product support information across Harland Financial Solutions to expedite responses to client inquiries and improve the quality of client care. With InQuira, Harland Financial Solutions' customer service capabilities will easily scale to integrate new product information as the company continues to grow.

A leading provider of specialized and enterprise software solutions and services to financial institutions of all sizes, Harland Financial Solutions aims to expand its use of Knowledge-Centered Support (KCS) best practices, using InQuira as the foundation of the initiative. The company's extensive solution offering, coupled with the complexity of support for its products, necessitates a knowledge management solution that will simplify and optimize the process of finding the correct answers to customer inquiries.

"With a broad portfolio of sophisticated solutions, our client service channels must enable our clients to focus on running their institutions," said David McConney, executive vice president of client services at Harland Financial Solutions. "When we evaluated our options, InQuira's knowledge management solutions provided the flexibility, scalability and quality of service that we needed. Its natural language search capabilities are intuitive and understand the intent of client queries, meaning our clients get the answers they're looking for as quickly as possible."

"By nature, enterprise software for the financial services market requires intelligent and dynamic technical support," said Mike Murphy, CEO of InQuira. "Our solutions are designed to integrate and evolve with our customers as their needs change. InQuira ensures all of the appropriate parties within a customer organization are informed. We're thrilled to bring these capabilities to a thriving financial services solutions provider like Harland Financial Solutions."

About Harland Financial Solutions

Harland Financial Solutions, Inc. ( supplies software and services to thousands of financial institutions of all sizes, offering its solutions in both an in-house and service bureau environment. It is a leader in core systems, business intelligence, branch automation, payment processing, enterprise content management, lending solutions, risk management, compliance, financial accounting, mortgage solutions, and self service solutions. The company is a wholly-owned subsidiary of Harland Clarke Holdings Corp., which also owns Harland Clarke and Scantron.

About InQuira

InQuira Inc. is a leading provider of enterprise knowledge solutions that connect people to the answers they need. Companies around the world rely on InQuira solutions to increase customer satisfaction and loyalty with personalized interactions through Web self service, agent-assisted contact centers and knowledge intranets. InQuira was founded in 2002 and is headquartered in San Bruno, Calif. More information about InQuira is available at

Contact Information

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