SOURCE: Helpstream

Helpstream

November 10, 2009 08:00 ET

Helpstream Selected by WhiteHat Security to Deliver Innovative Social CRM Solution for WhiteHat Sentinel Web Site Security Customers

MOUNTAIN VIEW, CA--(Marketwire - November 10, 2009) - Helpstream, the leading provider of Social CRM solutions, today announced that WhiteHat Security, the leading provider of Web site risk management solutions, selected its Social CRM solution to enable collaboration and communication among customers and provide highly cost-effective customer service for its award-winning WhiteHat Sentinel Web site vulnerability management solution.

WhiteHat Sentinel is the most advanced Web site vulnerability management solution on the market. With Helpstream's Social CRM solution, WhiteHat customers are able to connect with one another, post ideas and product enhancement requests, ask questions, share Web site security resources such as white papers and security materials, as well as connect with customer service agents for direct answers to their questions. This social customer service allowed WhiteHat to reduce its agent caseload, while increasing customer satisfaction.

WhiteHat deploys Helpstream's proprietary DataSynch connector to tightly couple its customer support activities with its existing Salesforce.com CRM platform. This tight integration enables support, sales, marketing and product development teams to seamlessly gain valuable insight from WhiteHat's customer community's support requests and actions.

"WhiteHat's enterprise user community often initiates involved discussions on best practices and ideas around maximizing WhiteHat Sentinel's value," said Jay Nagro, director of customer support at WhiteHat Security. "Helpstream's community platform enables us to more quickly and efficiently engage our customers and provide them with all the information they need, while still lowering support costs. And because it easily integrates with our existing processes, it just makes good business sense."

"WhiteHat recognized that its highly engaged customer base would benefit from a place to converse about the company's services, seek solutions to technical issues and share best practices -- all of which made it a great candidate for a Helpstream customer community," said Bob Warfield, Helpstream CEO. "Helpstream's community platform gives WhiteHat's business team easy access to customer information for increased collaboration, sharing and insight that makes for true Social CRM capabilities and true business growth."

About WhiteHat Security, Inc.

Headquartered in Santa Clara, California, WhiteHat Security is the leading provider of website risk management solutions that protect critical data, ensure compliance and narrow the window of risk. WhiteHat Sentinel, the company's flagship product family, is the most accurate, complete and cost-effective website vulnerability management solution available. It delivers the visibility, flexibility, and control that organizations need to prevent Web attacks. Furthermore, WhiteHat Sentinel enables automated mitigation of website vulnerabilities via integration with Web application firewalls. To learn more about WhiteHat Security, please visit our website at www.whitehatsec.com.

About Helpstream

Helpstream's Social CRM solution helps companies reduce overall customer support costs while increasing customer satisfaction and retention. Helpstream integrates social Web technologies with modern customer service and collaboration processes to drive effective customer and partner engagement across all business functions. Helpstream's SaaS design makes it fast to deploy, easy to use and affordable. The service can be deployed as a complete customer service system or as an integrated self-service and community case resolution complement to existing CRM systems. More than 200 customers and 750,000 users access Helpstream regularly to share information and discover solutions to everyday customer service problems on the Web. Helpstream is headquartered in Mountain View, Calif. For more information, please visit www.helpstream.com or follow us on Twitter at twitter.com/helpstream.

Contact Information

  • Media Contact
    Amy Neal
    LaunchSquad
    415.625.8555
    hstream(at)launchsquad(dot)com