Contact Information: Media Contact Amy Neal LaunchSquad 415.625.8555 hstream(at)launchsquad(dot)com
Helpstream Selected by WhiteHat Security to Deliver Innovative Social CRM Solution for WhiteHat Sentinel Web Site Security Customers
| Source: Helpstream
MOUNTAIN VIEW, CA--(Marketwire - November 10, 2009) - Helpstream, the leading provider of
Social CRM solutions, today announced that WhiteHat Security,
the leading provider of Web site risk management solutions, selected its
Social CRM solution to enable collaboration and communication among
customers and provide highly cost-effective customer service for its
award-winning WhiteHat Sentinel Web site vulnerability management solution.
WhiteHat Sentinel is the most advanced Web site vulnerability management
solution on the market. With Helpstream's Social CRM solution, WhiteHat
customers are able to connect with one another, post ideas and product
enhancement requests, ask questions, share Web site security resources such
as white papers and security materials, as well as connect with customer
service agents for direct answers to their questions. This social customer
service allowed WhiteHat to reduce its agent caseload, while increasing
customer satisfaction.
WhiteHat deploys Helpstream's proprietary DataSynch connector to tightly
couple its customer support activities with its existing Salesforce.com CRM
platform. This tight integration enables support, sales, marketing and
product development teams to seamlessly gain valuable insight from
WhiteHat's customer community's support requests and actions.
"WhiteHat's enterprise user community often initiates involved discussions
on best practices and ideas around maximizing WhiteHat Sentinel's value,"
said Jay Nagro, director of customer support at WhiteHat Security.
"Helpstream's community platform enables us to more quickly and efficiently
engage our customers and provide them with all the information they need,
while still lowering support costs. And because it easily integrates with
our existing processes, it just makes good business sense."
"WhiteHat recognized that its highly engaged customer base would benefit
from a place to converse about the company's services, seek solutions to
technical issues and share best practices -- all of which made it a great
candidate for a Helpstream customer community," said Bob Warfield,
Helpstream CEO. "Helpstream's community platform gives WhiteHat's business
team easy access to customer information for increased collaboration,
sharing and insight that makes for true Social CRM capabilities and true
business growth."
About WhiteHat Security, Inc.
Headquartered in Santa Clara, California, WhiteHat Security is the leading
provider of website risk management solutions that protect critical data,
ensure compliance and narrow the window of risk. WhiteHat Sentinel, the
company's flagship product family, is the most accurate, complete and
cost-effective website vulnerability management solution available. It
delivers the visibility, flexibility, and control that organizations need
to prevent Web attacks. Furthermore, WhiteHat Sentinel enables automated
mitigation of website vulnerabilities via integration with Web application
firewalls. To learn more about WhiteHat Security, please visit our website
at www.whitehatsec.com.
About Helpstream
Helpstream's Social CRM solution helps companies reduce overall customer
support costs while increasing customer satisfaction and retention.
Helpstream integrates social Web technologies with modern customer service
and collaboration processes to drive effective customer and partner
engagement across all business functions. Helpstream's SaaS design makes it
fast to deploy, easy to use and affordable. The service can be deployed as
a complete customer service system or as an integrated self-service and
community case resolution complement to existing CRM systems. More than 200
customers and 750,000 users access Helpstream regularly to share
information and discover solutions to everyday customer service problems on
the Web. Helpstream is headquartered in Mountain View, Calif. For more
information, please visit www.helpstream.com or follow us on Twitter at twitter.com/helpstream.