SOURCE: Questex Media Group

August 11, 2008 09:00 ET

ICCM Canada Conference & Expo Hosts Contact Center Tours at Leading Companies on October 6

Tour Offers Best Practices at Leading Contact Centers in Toronto

NEWTON, MA--(Marketwire - August 11, 2008) - Questex Media Group's ICCM Canada Conference & Exposition (www.iccmcanada.com), Canada's premier customer contact management conference and expo, today announced that it will host contact center tours with leading companies such as American Express, Energy Savings Group and AIRMILES® Reward Program on Monday, October 6. The Contact Center Tours are a perennial favorite that is sold out each year.

"The Contact Center Tours offer attendees best practices at several of the leading contact centers in the Toronto area," said Kevin Gilligan, event director, ICCM Canada Conference & Expo. "We are very pleased to showcase these contact centers in action, highlight the technologies in use and share best practices to help contact center professionals make improvements in their centers."

The contact centers on the tour are as follows:

--  American Express:  The American Express Telephone Service Center
    offers inbound servicing to its consumer cardmember base in a 24/7
    environment. The inbound team services in both official languages and
    supports a broad range of inquiries which includes balance, card
    replacement, service disputes and much more.  In addition, this team also
    supports outbound telemarketing activities with focus on loyalty and sales
    offering. This team is dedicated to offering a service experience that aims
    to 'distinguish' the American Express brand in the market.
    
--  Energy Savings Group:  Energy Savings Group, a leading North American
    retailer of energy, provides sales of natural gas and electricity to
    residential and commercial customers under long term, fixed price
    contracts. Energy Savings serves natural gas customers in Manitoba, Quebec,
    British Columbia, Illinois and Indiana and also serves electricity
    customers in Texas and both gas and electricity customers in Ontario,
    Alberta and New York.  Specific areas of focus for Energy Savings Group
    include: employee engagement; attract and retain top talent; career path
    development; and gain industry-wide recognition as a great place to work.
    Its contact center operation in Mississauga has achieved the prestigious
    Contact Center Employer of Choice® (CCEOC) Silver designation.
    
--  AIRMILES® Reward Program AIRMILES® Reward Program:  AIRMILES®
    Reward Program AIRMILES® Reward Program offers unmatched customer care
    from Canada's premier loyalty program.  From earning, to redeeming, to
    enjoying rewards, the AIRMILES® Reward Program customer care specialists
    provide exceptional service every step of the way.  Its contact center has
    more than 600 dedicated customer care specialists; receives 4,000,000
    telephone calls and 600,000 emails annually; and offers as full travel
    agency services including flights, car rentals, hotels and more.  Launched
    in Canada in 1992, the AIRMILES® Reward Program is owned and operated by
    The Loyalty Group. The company's core businesses are the AIRMILES® Reward
    Program and the AIRMILES For Business Program®. The Loyalty Group also
    owns AIRMILES INCENTIVES® -- a reward mile program to motivate employees.
    

Pre-registration for the Contact Center Tours is required and seating is limited. For additional information, visit: http://www.iccmcanada.com/iccmcanada/v42/index.cvn?id=10173&p_navID=192

The Contact Center Tours are presented by Contact Center Employer of Choice.

For more information about the ICCM Canada Conference & Exposition, or to register, visit www.iccmcanada.com or 800-265-5665.

For information on exhibit and sponsorship opportunities, contact Leo Squatrito at 617.219.8378 or lsquatrito@questex.com.

ICCM Canada Conference & Exposition

The ICCM Canada Conference & Exposition is the annual event for business leaders to network and share insights to make their organizations more effective, and for contact centre professionals to discuss the latest issues with people who share the same concerns, interests and ambitions. ICCM Canada offers educational content and networking experiences to help professionals fine-tune their skills, assess new technologies, explore strategies to improve performance and maximize customer value, and build a professional network they can rely on for guidance and support.

About Questex Media Group, Inc.

Questex Media Group, Inc. is a global, diversified business-to-business integrated media and information provider, headquartered in Newton, MA. Questex serves multiple industries including technology, beauty, spa, travel, hospitality, leisure, home entertainment, industrial and service industries through a range of well-established, market-leading publications, events, interactive media, research, information and integrated marketing services. The company's media properties include over 100 print and digital media publications, 45 conferences, tradeshows and events, as well as a range of research, data and information products. The company's businesses are managed through operating companies including Questex Media Group; InfoTrends, Inc., Imaging Networks and; McLean Events International, Ltd, a world-leading producer of appointment-based events. The company's combined operations include more than 400 employees in offices throughout North America, South America, Asia and Europe.

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