ISCS, Inc.

December 01, 2009 11:00 ET

ISCS Adds World-Class Expertise to Professional Services With New Director of Support

More Support for Latest Silicon Valley Customer Satisfaction Techniques & Metrics

SAN JOSE, CA--(Marketwire - December 1, 2009) - ISCS, developer of the property/casualty insurance industry's most modern, field-proven, end-to-end solution, the SurePower Innovation® Policy Administration Suite, is pleased to announce Paul McClellan has joined the company's professional services team as Director of Support.

Paul McClellan joins ISCS following a successful tenure as a key part of VMware's phenomenal growth. Under his direction, VMware's technical support department grew from 12 to more than 120 people, and he created and implemented successful processes that drove customer satisfaction metrics to 110 percent of the company's goal. In addition to VMware, McClellan has senior-level experience at several Silicon Valley companies, including Nuance and Oracle.

"ISCS is a customer and market-centric company committed to developing processes and making the right investments in cutting-edge technologies that will give insurance clients visibility into projects and increased ability to serve policyholders," said Darin Archer, vice president of professional services for ISCS. "Paul McClellan's unique skill set further positions ISCS to provide unmatched support, especially through times of growth. In the insurance industry, there is a long history of growing vendors neglecting current customers. Strategic moves, such as the addition of Paul McClellan to the ISCS team, will position ISCS at the opposite end of that spectrum."

As ISCS's Director of Support, McClellan's responsibilities will include:

--  Directing efforts to build a world-class, mission-critical technical
    support department,
--  Increasing ISCS's ability to grow and scale while maintaining top-
    quality customer service, and
--  Designing and deploying repeatable, scalable processes that facilitate
    increased capacity and delivery capabilities for ISCS.

Providing World-class Technical Support

"I look forward to working with my ISCS team members to provide high-level transparency for customers, troubleshoot industry issues affecting our customers' businesses, and provide reliable support that will further build the confidence and satisfaction of ISCS customers," said McClellan.

The mature insurance expertise and support behind ISCS's flagship product, the SurePower Innovation® Policy Administration Suite, is extremely important to insurance clients. ISCS functions as a trusted partner for insurance clients by increasing productivity in areas such as underwriting and claims, and by developing effective producer portals and insured self-service portals that provide carriers and MGAS a competitive advantage.

About ISCS

P&C carriers and MGAs rely on the modular, Web and SOA-based SurePower Innovation Policy Administration Suite to perform critical business processes for commercial, personal and specialty lines of business. These include underwriting automation, policy and claims management, integrated reinsurance, integrated billing and much more. The system provides integrated document management, a rules-based data warehouse, and document imaging client tool for bulk indexing and LDAP-standards security. With modern highly scalable, extensible, and configurable technology, SurePower Innovation enables insurers of all sizes to meet today's market requirement for business agility. SurePower Innovation Policy Administration Suite is a company-wide, strategic choice for carriers to both retain customers and increase their book of business.

For more information contact Phil Kiekhaefer, Ph.D., Director of Marketing & Usability for ISCS, at 1-888-901-ISCS,, or visit

Contact Information

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